Outdoor Power and Tools Sales and Technician - FT - MDF

Hartville Hardware is excited to announce the opening of our new store in Middlefield, Ohio, coming this summer! As we expand, we’re looking for dedicated individuals to join our team and be part of this exciting new chapter.

At Hartville Hardware, we believe that a happy, engaged team delivers exceptional customer service. Our commitment to treating each team member with fairness and respect fosters a positive work environment where everyone feels valued and supported.

Who We Are:

As a locally owned and operated company, we take pride in leading the markets we serve, driven by a team that consistently goes above and beyond for our customers. With 82 years of industry experience, Hartville Hardware has built a strong reputation for excellence. For over 52 years, we have provided a workplace where many of our team members have built lifelong careers, some serving for more than 40 years.

What We Offer:

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

Our Values and Expectations:

At Hartville Hardware, we seek individuals who thrive in a collaborative environment and embody our core values:

• We do whatever it takes – Committed to excellence and problem-solving.
• We give more than is expected – Going above and beyond for customers and teammates.
• We are long-term focused – Building careers and relationships that last.

If you’re passionate about customer service, enjoy working in a supportive team environment, and want to be part of something new and exciting, we invite you to join our Middlefield Hartville Hardware family!

Job Title: OPE/Tools Sales and Technician

Middlefield Location

Area: Tools

Overview: This job requires an individual that has mechanical, technical and sales ability with small engine and handheld outdoor power equipment including but not limited to Stihl, Milwaukee, and similar brands. This job is a dual role focusing on being a technical expert while selling the equipment when no repairs are required. This job also requires a dedicated team member who does whatever it takes, gives more than is expected, is organized and with a focus and a desire to serve others both inside and outside our store.

Essential Duties:

• Reflects the core values of HRM Enterprises - treating others as they would want to be treated.
• Is the in store resource and expert for small engine repairs with Stihl and similar brands
• Diagnoses, repairs and maintains small engines (chainsaws, blowers), handheld battery equipment, and/or pneumatic tools (nailers).
• Focuses on the sales floor and caring for customer needs when no urgent repairs are needed.
• Works closely and is in operational alignment with the corporate repair center (Hartville) of any questions or repair concerns.
• Ability to clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question.
• Continually seeks both technical and product training from vendors when available.
• Demonstrates accuracy and thoroughness - improves and promotes quality, and monitors own work to ensure quality.
• Observes all safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
• Follows instructions and promptly responds to management direction.

Job Particulars

• Full Time - 40 hours or additional hours in the peak season or at the discretion of management.
• Must be able to lift 50 lbs continuously.
• Must have their own tools or purchase through the employer at a discount.

Education and Experience

• Experience with small engines and preferably Stihl power equipment.
• Able to take on tasks by themselves with little supervision.
• Has experience in equipment sales.