Field Service Supervisor

LGG INDUSTRIAL 

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. 

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. 

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com 

ABOUT THIS OPPORTUNITY

Role Profile

Position:  Field Service Supervisor

Job Location:  Philadelphia, PA

Job Type:  Full-Time

Status:  Non-Exempt

Summary of the Role

The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers and other vendors.  Reports to Regional Field Service Manager.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
• Plan, organize, direct, manage and evaluate all field service activities
• Good understanding of overall Quality process and documentation;
• Communicate general and quality-related concerns to management/End User
• Provide onsite customer service and Directly interfaces with the customer to review the job prior to work starting to ensure everyone is on the same page and after the job is complete to ensure customer satisfaction
• Lead field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
• Understands tools and machinery applicable to the job
• Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
• Makes recommendations to management with respect to product and process improvement

Skills and Abilities

• Ability to work overtime hours and weekend work when required
• Ability to travel to out-of-town jobs
• Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
• Must have excellent communication skills, both oral and written
• Basic mechanical skills including the use of hand tools.
• Basic computer skills including;  internet and email.
• Must be able to apply OSHA standards applicable and MSHA standards as applicable

Minimum Qualifications

• Be at least 21 years of age 
• 3 - 5 years of experience in conveyor belt installation, conveyor system maintenance, millwright or plant maintenance experience
• 1-2 years of supervisory experience in a field service role preferred.
• Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
• Have a valid driver’s license and a clean driving record 
• Have a high school diploma/GED 
• Reliable transportation is a must 
• Be able to work independently 
• Ability to safely drive a Company truck 
• Ability to see in color 
• Ability to work overtime, as required 
• Ability to pull, push, grasp, bend, lift and carry up to 50 lbs independently on a repeated basis 
• Ability to consistently move physically about worksite during the full workday 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Basic math skills 
• Properly measure with a tape measure 
• Ability to travel on regular basis 
• Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) 
• Must be able to successfully pass a DOT physical exam, or have a current DOT medical card

Total Rewards

• Competitive compensation plan, with a bonus potential  
• Health Benefits:  medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire 
• 401k with company match 
• Paid vacation, holidays and sick time 

Equal Opportunity Employer 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status 

Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. 

We will be accepting applications for this role through January 20, 2025.