Customer Support Specialist

Job Overview
We are seeking a dedicated and proactive Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support, ensuring that client needs are met efficiently and effectively. This role requires strong communication skills, a customer-centric approach, and the ability to handle various inquiries in a fast-paced environment.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide support for outbound calling initiatives to follow up on customer feedback and satisfaction.
• Assist customers with product information, troubleshooting, and resolving issues.
• Follow through with light collections when required
• Document all interactions with customers in the company’s database accurately.
• Collaborate with team members to enhance customer service processes and improve overall client satisfaction.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Participate in training sessions to improve skills in sales techniques and customer support strategies.

Experience

• Proven experience in an office environment, preferably in a customer support or call center setting.
• Strong background in outbound calling and sales is a plus.
• Excellent verbal and written communication skills with a focus on customer service.
• Proficiency in using computer systems and software applications relevant to customer support tasks.
• Familiarity with account management and timely follow-up
• A positive attitude, strong problem-solving skills, and the ability to work well under pressure are essential for success in this role.

Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment!

We offer:

• Salary to commensurate with experience
• Life Insurance Policy Company Paid
• 401k with company match
• Paid Time Off
• Company break room with coffee, snacks and Friday bagels!
• Indoor Driving Range
• Access to Company Private Theater
• 4D Massage Chair Break Room
• A Pleasant working environment

Please submit the following to apply:

• Resume (including months/years of employment for each position)
• Cover Letter should be directed to Ms. Karin Nelson

These qualifications are designed for a detail-oriented individual ready to make an impact in a dynamic, award-winning environment. If you’re looking to grow your skills with a supportive team, we encourage you to apply!

Job Type: Full-time

Pay: $25.01 - $30.01 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Pikesville, MD 21208 (Required)

Work Location: In person

Salary : $25 - $30