What are the responsibilities and job description for the HSAD North America is hiring: Research Designer in Englewood Cliffs position at HSAD North America?
Customer Experience Research Designer, Sr. Manager
The Customer Experience Designer will play a pivotal role in gathering customer insights, identifying pain points, and driving innovation through user-centered design approaches. You will leverage your experience in developing prototypes for user testing, customer experience research, facilitate design thinking workshops, and collaborate with cross-functional teams operating in agile environments. Your findings will directly inform product development, service improvements, and business strategy, all within an iterative, agile framework.
Key Responsibilities :
- Analyze customer feedback and data from various sources (e.g., surveys, NPS, social media, call center, etc.) to continuously improve CX, products and services.
- Design interactive prototypes and high-level design concepts for user testing and product validation.
- Conduct qualitative and quantitative research to gather insights on customer needs, behaviors, and pain points.
- Design and execute customer experience research studies, including surveys, interviews, usability tests, and ethnographic research.
- Synthesize research findings into actionable insights and recommendations for internal stakeholders.
- Collaborate closely with product, UX / UI, marketing, and data teams to ensure research findings are integrated into the decision-making process.
- Stay up-to-date on the latest category, cultural and technology trends.
- Communicate research insights and findings through compelling presentations, reports, and visualizations.
- Facilitate design thinking workshops that engage cross-functional teams in creative problem-solving and innovative ideation.
Qualifications :
