Process Improvement & Knowledge Analyst

Company

HSB

Location

King of Prussia , United States

Job Description:

Drive customer-centric process excellence initiatives within Service Operations and across HSB business units. Participate in efforts to understand, document and transform workflows to improve customer experience, efficiency, and quality. As a change agent, propose improved ways of working rooted in data and process excellence methodologies. Coordinate project planning and execution.

Education and Experience:

• Bachelor's Degree or equivalent work experience is required
• 3 years’ experience within Business or Operations disciplines, ideally within the Insurance industry
• Participation in project teams focused on delivering positive change
• Strong experience working with MS Office suite
  
  
  

Knowledge and Skills:

• Self-starter that takes initiative in learning new approaches and disciplines, and is comfortable working in new and unknown areas.
• Dedication to the customer experience
• Natural aptitude toward analysis and problem-solving, with a history of proposing ideas
• Familiarity with how data can be used to deliver insights
• Excellent written and verbal communication skills
• Active listening
• Attention to detail
• Demonstrated commitment to readily accept and personally adapt to change and encourage others to embrace it as well
  
  
  

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.