Resource Analyst - Data & Fine Rep

Company

HSB

Location

Wayne , United States

Job Description:

The Resource Analyst - Data & Fine Representative is responsible for researching and analyzing customer claims to ensure regulatory compliance and/or the eligibility of certain items for reimbursement. This role requires strong analytical, problem-solving and technical skills, superb attention to detail, full knowledge of HSB legal requirements regarding scheduling and performing inspections, full knowledge of HSB standard procedures for scheduling and performing inspections, and also excellent communication skills.

Education and Experience:

• College degree or equivalent work experience is required
• Bachelor’s degree in Mathematics, Business or Engineering is preferred
• Full knowledge of HSB procedures and legal responsibilities as well as inspection scheduling protocols; 3 years of related experience
• 3 years’ experience Customer service
• Customer service training and/or certification
  
  
  

Knowledge and Skills:

• SQL experience preferred
• Strong analytical and problem-solving skills
• Strong customer service skills (especially dealing with difficult customers)
• Proficiency in Microsoft Office, particularly Excel
• Excellent communication and interpersonal skills
• Detail oriented
• Time management skills
• Ability to make well-informed and confident decisions
• Ability to learn new systems specific to this role
• Ability to work in a fast-paced environment with multiple priorities
  
  
  

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.