Patient Experience Coordinator, HSHS Home Care

The Coordinator-Patient Experience provides coaching and support to ensure effective and successful patient experiences and improve patient satisfaction and outcomes in support of our operations. They listen to patients and their families to ensure needs are being addressed, educate patients on medical procedures or conditions, keep patient records up to date, and act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing. Works closely with the director/manager to plan, implement and facilitate the work activity of the unit to accomplish goals and objectives.

Position Specifics:
Department: Home Health Care
Schedule: Dayshift, Monday - Friday. In office; 8 am to 4 pm.
Location: Effingham, IL
Travel: Occasional travel to other ministries and branches in Wisconsin and Illinois.
Car provided for travel
Compensation that aligns with your experience

Education Qualifications

• High School Diploma or GED plus 5 years relevant patient advocate experience is required.
• Associates degree in business or healthcare plus 3 years relevant patient advocate experience is preferred.

Experience Qualifications

• Three years of patient advocate experience is required.

Certifications, Licenses and Registrations

• N/A

Job Description

Scheduled Weekly Hours:

40

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000 colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues.

Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.

• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS
  contributions.
• Education Assistance benefits include up to $4,000 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

https://benefits.hshs.org/newhire

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Pay Range:

$22.05 - $33.08