What are the responsibilities and job description for the Customer Service Admin position at HSM Solutions?
Overview
Key responsibilities will be managing customer queries and complaints. Daily entry of sales orders while ensuring customer order matches what was quoted. Entering credits as needed. Receiving purchase orders for the factory. Individual must be highly versatile, energetic, and have problem solving skills.
Who We Are
PTI is an ISO Certified innovative foam manufacturer and designer of custom engineered foam extrusions for packaging, mattresses, furniture, recreational, toys, fitness products, and pipe insulation for HVAC and plumbing industries. PTI utilizes cutting edge technology to create unique foam shapes and formulations. We pride ourselves on adapting to your business needs all while having the fastest “concept to product” turnaround times in the industry.
PTI is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.
Responsibilities
- Communicate with Customers via phone, email, virtual meetings and email. This could include working with managers across numerous departments.
- Receives and processes incoming sales orders via all sources such as fax, incoming mail, customer portals and e-mail.
- Obtains and confirms current pricing for new sales orders from Sales via current quote or system price files.
- Communicates to customer any conditions that affect fulfillment of customer orders, i.e. scheduling changes, material availability, pricing, shipping.
- Works closely with internal personnel, production, quality, shipping, and management regarding customer needs.
- Maintains customer files including, sales order and quote for each file within a commonly accepted filing system.
- Works with shipping on documentation, and shipping priorities.
- Ensure all invoices are thoroughly processed through the system, research discrepancies, verifies and issues credits.
- Set up and update bills of material (BOM), routing, and other related system databases under the direction of the product/plant manager.
- Perform other tasks and duties as assigned by management that contribute to the efficient operation of the customer service department and overall company operations.
Qualifications
- Proven experience in customer service.
- Excellent accuracy and attention to detail.
- A strong candidate will have excellent skills in the areas of communication (both written and verbal), organization (physical and electronic), collaboration and interpersonal interactions.
- Ability to manage multiple priorities and adapt to fast-paced work environments.
- Experience working with cross-functional teams to resolve issues and meet customer expectations.
- Excellent computer skills.
- Fluent in Microsoft applications.
- Excellent math skills.
- Experience working with cross-functional teams to resolve issues and meet customer expectations.
Top Benefits
As a Customer Service Admin at HSM, you’ll enjoy:
- 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 128 hours of PTO (Eligible after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.
Company Summary
At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you.
Contact Information
If you would like to apply for a position, please visit our career site at www.hsmsolutions.com/careers for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at jobs@hsmsolutions.com.
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EEOC
HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation,marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.
