Community Services Associate

Love animals? Want to spend your day surrounded by wagging tails and soft purrs?

Humane Society Silicon Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been serving people and pets in Silicon Valley since 1929. Having facilitated more than half a million animal adoptions, HSSV is a leader in animal welfare through our lifesaving efforts, community programs, and the many ways we are working to move the animal welfare industry forward. Our mission is to save lives, keep families together, and create a better future for pets and their people.

We are a passionate, high-performing team who believes that collaboration is key to our success. Our best work is achieved by leveraging each other’s strengths and creating opportunities for professional growth. Together, we make a difference “one paw” at a time.

Overview

At the beginning of each animal’s story at HSSV, there is a member of the Community Services team working with the people attached to that animal. You’ll be working with people who have found stray animals, need to surrender their pet, lost their pet, need to euthanize their pet, have a spay/neuter/vaccine appointment, fosters, Pet Pantry customers, and just about everything in between. The Community Services Associate is a customer-centric role that plays a key part in HSSV operations and training is provided on safe and effective animal handling. This is a highly collaborative role requiring proactive communication within the team and coordination with multiple departments, as well as volunteers. We currently have two full-time positions available.

Duties and Responsibilities

• Foster a team environment by working effectively with all shelter staff and volunteers to accomplish HSSV mission, values and goals and ensure everyone has an exceptional customer service experience and animals are treated in a humane manner.
• Perform work with a collaborative, can-do attitude; actively demonstrate empathy, compassion, consideration and courtesy while presenting a positive image in all interactions with the public, volunteers, co-workers and other community shelters.
• Maintain a welcoming environment (clean and safe) for individuals that come to HSSV and handle opening/closing lobby procedures.
• Address customer questions (phone, email and in-person) and maintain pleasant, courteous, and professional demeanor at all times.
• Maintain and ensure accuracy of paperwork for incoming animals and day-to-day activities including behavioral evaluation, medical history and treatment information, pertinent history and photographs.
• Schedule and confirm surgeries, follow-ups and post-operative rechecks including completing pre-and post- surgery records accurately. Safely transport animals as required and ensure animals are released to owners and they are provided with post-operative instructions.
• Triage customer needs and maintain a current understanding of resources available for animals through proactive communications with shelter operations team.
• Process incoming owner surrender and Pet Pantry applications from beginning to end and assist with distributing food to pet owners.
• Solicit donations from customers and maintain incoming monies and accuracy of the cash register including closing procedures.
• Observe all veterinary protocols established by federal, local, and state law.
• Other job duties may be assigned as needed
  

Requirements

• Bilingual in Spanish required.
• Experience in customer service environment required; veterinary or animal related preferred.
• Skilled in working with databases, scheduling appointment systems, word processing, spreadsheets, MS Office,
  etc.
• Positive, empathetic attitude with a passion for working with animals and people and must have good judgment
  skills.
• Ability to multitask in a fast paced, emotionally sensitive environment while being flexible to changing needs.
• Must be detail-oriented with an ability to follow directions as well as work independently with minimal
  supervision.
• Ability to communicate effectively and demonstrate an attitude of consideration and courtesy to all members of
  the public, volunteers and employees.
• Demonstrated ability to listen, understand and make effective decisions.
• Ability to work/interact with a variety of animals including domestic pets (cats and dogs) and anything else that
  comes through our doors. Some animals may be aggressive, sick, injured, wild or fera
• Ability to handle animals safely and humanely and frequently lift and carry animal transfer cages weighing up to
  40lbs. Lead and control large animals and ability to sit and stand for extended periods of time up to 45 minutes.
• Ability to lift and transport bags of food or donations weighing up to 40lbs

Work Days and Hours
Will include one weekend day on regularly scheduled basis. Opportunity is for 40 hours a week. We currently have two full-time positions available.

Candidate Tip

Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails from HSSV regarding your application.