What are the responsibilities and job description for the Medicare Client Service Representative position at HTA Life & Health Insurance LLC?
Job Description
Job Description
Join Our Team as a Medicare Client Service Representative!
Are you passionate about providing exceptional customer service and helping others navigate the complexities of Medicare? Do you thrive in a fast-paced, team-oriented environment? We’re looking for a Medicare Client Service Representative who is dedicated to delivering outstanding support to our clients while fostering meaningful relationships.
About the Role :
As a key member of our dynamic Medicare team, you will play a vital role in assisting clients with their Medicare needs, answering questions, and ensuring they have a seamless experience. You’ll be responsible for handling a variety of tasks, from scheduling appointments to resolving policy-related inquiries, all while offering top-tier customer service.
What You'll Do :
- Build Relationships : Answer phone calls and emails from current and prospective clients, providing personalized support and guidance.
- Manage Client Interactions : Use CRM software to track and document client interactions, ensuring every client’s needs are met with care and accuracy.
- Coordinate Appointments : Help clients schedule, reschedule, or cancel appointments and ensure they have all necessary pre-appointment information.
- Support Policyholders : Assist with administrative tasks like billing inquiries, address changes, and ordering new ID cards, ensuring a smooth experience for each client.
- Collaborate with Teams : Work closely with internal agents and external partners to update and process client policies, ensuring accuracy and compliance.
- Follow-Up and Support : Proactively reach out to clients nearing important enrollment deadlines and follow up on any open tasks to ensure clients’ needs are fully met.
Key Skills & Qualities You’ll Bring :
Why You’ll Love Working Here :
Qualifications :
Physical Requirements :
Our Core Values : At HTA Insurance Services, we are proud to uphold values that guide our work culture :
Ready to join a team that values you and your contribution? Apply now to help clients achieve peace of mind and make a real impact!
