Business Analyst

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

In the middle of a Supply Chain Transformation. One of the key focus areas to enable this transformation is to ensure robust management of supply chain risk and assurance of supply to ensure demand for our world-leading products can be met optimally. As part of the transformation, we have initiated multiple IT system development projects to support strategic business initiatives in various business units. We are looking for a Business Analyst to design and develop product concepts and specifications that reflect the customer s needs aligning with technical and business requirements

• Plans and conducts customer research to gather data and discover problems through user and stakeholder interviews
• Validates researched data to bring leading indicators in focus, allowing the team to actively analyze, synthesize and determine valuable product/service options
• Iteratively hypothesizes and discovers new opportunities for the customer s needs/desires, aligning with business objectives and technical standards
• Seeks continuous feedback, emphasizing the importance of research-driven product decisions
• Engages with the Product Owner and team to prioritize and define product strategy and roadmaps
• Collaborate with vendors to design, develop, document, and maintain software prototypes
• Collaborate with external and internal technical peers (Product Managers, Product Designers, Software Engineers, Architects, and vendors) to design and validate technical approaches and designs
• Contribute to maintaining a readied backlog and enable the team to go further with effective usage of Rally/Jira
• Collaborates with Business Customers, Product Owners, Product Managers and document the Features, User Stories, Test Cases, etc.
• Utilize and advocate the use of agile methodologies to meet stakeholder requirements

Skills Required:

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering, or a related field
• 5 years of gathering and analyzing requirements and designing software prototypes to support product development
• 2 working experience years with cross-functional teams where you utilized good communication and collaboration skills
• You have produced research assets (journey maps, affinity walls, empathy maps, storyboards, personas, etc.) to capture learning and communicate the immersive customer experience with the team and other stakeholders
• Conveys design requirements and specification details to the team
• Ability to document detailed features and user stories with acceptance criteria
• Ability to create test cases including edge cases based on user stories

Skills Preferred:

• Ability to operate in an ambiguous environment with a curiosity towards new technologies and a strong desire to learn so that the team may benefit
• Understands design principles and tools
• Uses UI/UX design practices to advocate for the customer and help the team evolve the product
• Engages in and provides a design perspective for cross-product integrated experiences
• Ensures a cohesive design within product groups and platforms by adhering to the Design System running usability tests, creating open feedback forums, etc.
• Communicates how the design incorporates both customer and business value
• Experience with business domains Purchasing, MP&L, and Product Development will be considered a plus
• High degree of initiative, self-motivation, and ability to work autonomously
• Knowledge about API design standards, patterns, and best practices to create robustly and performing integrated systems
• Good team player and encourages team learning opportunities like Design Thinking
• Experience in cloud platforms like Google Cloud Platform, Azure, AWS

Experience Required:

• 5 years of gathering and analyzing requirements and designing software prototypes to support product development
• 2 working experience years with cross-functional teams where you utilized good communication and collaboration skills

Education Required:

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering, or a related field.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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