Bartender (Private Membership Club)

Who We Are

Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan.

The hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspiration from the world's greatest cities - New York, London, and Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The hotel is a world of its own, a meeting place, a hideaway, and a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls and encounter the young at heart.

Intimate, immersive, and transportive. Htel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Golightly (Private Membership Club)

Golightly is located in the 22-story Hotel Swexan in Uptown, Dallas. The Members' only social club offers an elegant, stylish space profoundly influenced on European and international design, meaningful lifestyle experiences and uncompromising personalized service. Golightly's exclusive haven is a comfortable, residential-style space with 3 handsomely designed cocktail bars, multiple sophisticated salons, and an ornately designed private dining room. The club offers a space that transports you from the cares of the world to a dream-like escape. Day and night, for business and for pleasure, for rest and revitalization, this is the only suitable social club for savvy, diverse, and cosmopolitan members.

Summary

The Bartender is responsible for the service of alcoholic beverages, soft drinks and food in an efficient and professional manner using standards and procedures as set by the Htel Swexan training manual. They are friendly and have excellent customer service skills when taking orders and serving guests, exceeding guest expectations. They are critical for the success of providing Htel Swexan guests with superior service and hospitality to ensure a memorable experience.

Job Functions

Operations

• Assist the other bartenders in monitoring and coordinating the day-to-day operations of his / her Bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Prepare drinks in accordance with proper mix ratios and deliver them to guests in a pleasant manner.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure the unit is well maintained and that all equipment, materials, and utensils are always in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Proactively greet guests warmly and provide a pleasant and comfortable experience.
• Maintain current knowledge of bar inventory and mixed drink recipes.
• Have a good understanding of wine, cocktails, and beers.
• Maintain a good understanding of current events to be able to engage with guests in appropriate conversation.
• Communicate effectively with the restaurant manager, servers, and host / hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Engage guests with a pleasant greeting and take drink orders in accordance with HH bar service standards.
• Must be TIPS certified or have similar State certifications.
• Take orders from customers and servers when necessary.
• Mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Arranges bottles and glasses to make an attractive display.
• Slices and pits fruit for garnishing drinks.
• Check food before serving it to the guest to ascertain that appearance, temperature, and portions are correct.
• Replenishes bar snacks such as chips, pretzels, and nuts.
• Follow HHG beverage standards and procedures, using the Htel Swexan training manual.
• Fill out beverage requisitions, par, and supply lists.
• Have full knowledge of and fully comply with the state liquor laws.
• Perform all duties in a safe manner and monitor the actions of others.
• Must be pleasant, hospitable, and attentive to guests always.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints / comments to Manager.
• Each bartender is responsible for the daily maintenance and cleanliness of the bar before, during, and after shifts.
• Sign out bar keys and / or key transfer forms. Turn in any assigned keys after work.
• Responsible for proper reconciliation of documentation.
• Must complete opening / closing duties (side work).
• Engage guests in pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others.
• Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
• Refresh drinks as necessary always mindful of the guest's state of possible intoxication, being prepared to limit the service of alcohol as necessary; politely and appropriately.
• Ensure timely and accurate entry of orders into the computer system and collection of payment.
• Ensure that quality and details are maintained daily.
• Due to the cyclical nature of the hospitality industry, the Bartender may be required to work varying schedules to reflect the business needs of the restaurant.
• Ensure that quality and details are maintained.
• Maintain complete knowledge of and ensure staff's compliance with all departmental / HHG policies and procedures.
• Keep bar surfaces and all prep areas clean, organized, and in a presentable state.
• Clear used items and wash them thoroughly in accordance with HHG and safe food handling procedures.
• Perform bar prep work to include cutting of garnishes, stocking of refrigerators and wells, and washing drink prep utensils and equipment.
• Communicate additions or changes to the assignments as they arise throughout the shift.
• Ensure that the bar work area is stocked with specified tools, supplies, and equipment to meet the business demand.

Procurement and deliveries

Finance, Cost Control & Budgeting

Physical Demand

Sanitation and Equipment

Meetings & Communication

Attire, language, and behavior

Competencies

Required Education & Experience