Host (Stillwell's)

Who We Are

Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan.

The hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspiration from the world's greatest cities - New York, London, and Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The hotel is a world of its own, a meeting place, a hideaway, and a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls and encounter the young at heart.

Intimate, immersive, and transportive. Htel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Our Concepts Include :

Stillwell's

Inspired by deep Texan roots and featuring beef from the in-house HWD Beef program, Stillwell's is the hotel's signature, classic steakhouse with a modern twist. Oenophiles will be impressed by the first-rate wine list featuring rare and hard-to-find wines from around the world. Stillwell's is located on the seventh floor and open to both guests of the hotel and visitors.

Stillwell's is open to the public.

Summary

Hosts are expected to embody the hospitality, charm, and professionalism of our organization. Your role is to ensure that all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.

Job Functions

Operations

• Greet guests upon arrival, lead them to table, and provide menus.
• Answer incoming calls and meet guests' needs.
• Create floor charts accordingly and assign servers their sections as requested by managers.
• Maintain assigned areas clean.
• Work with management to ensure each guest is happy and all requests are met.
• Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
• Relay messages regarding reservations / large parties to bussers, wait staff, kitchen staff, and food runners.
• Assist the other bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure the unit is well maintained and that all equipment, materials, and utensils are always in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Proactively greet guests warmly and provide a pleasant and comfortable experience.
• Takes orders from customers or staff when necessary.
• Must be pleasant, hospitable, and attentive to guests always.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints / comments to Manager.
• Engage guests in pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others.
• Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
• Maintain complete knowledge of and ensure staff's compliance with all departmental / HHG policies and procedures.

Physical Demand

Meetings & Communication

Attire, language, and behavior

Competencies

Required Experience