Service Dispatcher/Coordinator - Temp to Perm

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Responsibilities

• Work safely following company policies and guidelines
• Dispatch a group of technicians using company software and web based programs as needed
• Enter work orders on a daily basis
• Receive packing slips and ensure correct information has been provided.
• Technician support for purchase orders, job information etc.
• Receive start up reports from field, attach to TRAX request, save copy on network, and forward to manufacturer.
• Provide support to technicians for required materials follow up, address information, alternate site contacts, contractor info, review of previous visit findings, etc….
• Perform daily download activity, including attaching work orders to original requests.
• Order warranty parts as needed. Follow up on part orders placed by field and technicians.
• Run payroll reports for assigned technicians, audit for accuracy and submit to payroll administrator
• Review Service reports and follow up with technicians and customer providing paperwork or work orders as needed
• Other duties as assigned

Qualifications

• High level of commitment to customer service
• Dispatcher experienced preferred but not required
• Strong Computer skills
• Excellent problem solving skills, interpersonal and communication skills
• Requires a self-motivated team player capable of managing multiple priorities
• Ability to work both individually and in a team environment
• Be a self-starter with a focus to contribute and succeed

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.