Warranty Administrator

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Job Description:
Reporting to the Parts Operations Manager, Purchasing/Warranty Admin will be responsible for processing warranty for customers, working with suppliers to get RMA, credits and replacement parts.
As well as working with the entire parts and aftermarket team to Deliver Real Success!
The successful candidate will demonstrate strong work ethic, attention to detail, and organization skills.

Key Responsibilities include:

• Provide exceptional customer service, to internal and external clients
• Work with suppliers, to ensure timely and accurate completion on claims
• Place orders for parts and equipment and Track shipment for customers
• Process all goods returns to stock and/or to suppliers.
• Maintain internal system to ensure inventory accuracy.
• Work with accounting to ensure credits are applied to proper accounts
• Maintain records of warranty policies, procedures, and documentation.
• Work with team to purchase and maintain current pricing in our system
• Work with existing team to ensure a positive customer experience for all.

Qualifications/Skills:

• 3-5 year experience in warranty
• Have a positive attitude, take ownership of responsibilities, and take pride in contributing to team success
• Ability to work both individually and in a team environment
• Have a high level of commitment to customer service
• Creative and resourceful problem-solving skills
• A self-starter, with a focus on successfully completing projects
• Customer service B2B experience.
• Excellent oral and written communication skills
• Strong computer and telephone skills
• Strong multi-tasking and organizational skills

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.