What are the responsibilities and job description for the Warranty Administrator position at HTS Engineering Ltd.?
Job Description:
Reporting to the Parts Operations Manager, Purchasing/Warranty Admin will be responsible for processing warranty for customers, working with suppliers to get RMA, credits and replacement parts.
As well as working with the entire parts and aftermarket team to Deliver Real Success!
The successful candidate will demonstrate strong work ethic, attention to detail, and organization skills.
Key Responsibilities include:
Provide exceptional customer service, to internal and external clients
Work with suppliers, to ensure timely and accurate completion on claims
Place orders for parts and equipment and Track shipment for customers
Process all goods returns to stock and/or to suppliers.
Maintain internal system to ensure inventory accuracy.
Work with accounting to ensure credits are applied to proper accounts
Maintain records of warranty policies, procedures, and documentation.
Work with team to purchase and maintain current pricing in our system
Work with existing team to ensure a positive customer experience for all.
Qualifications/Skills:
3-5 year experience in warranty
Have a positive attitude, take ownership of responsibilities, and take pride in contributing to team success
Ability to work both individually and in a team environment
Have a high level of commitment to customer service
Creative and resourceful problem-solving skills
A self-starter, with a focus on successfully completing projects
Customer service B2B experience.
Excellent oral and written communication skills
Strong computer and telephone skills
Strong multi-tasking and organizational skills
Salary : $54,000 - $68,000
