Residential AV Service Technician

Works independently and with other team members to service and install equipment, program systems and lead residential AV projects. This position has broad scale knowledge of residential audio, video, security, surveillance and control systems. May be responsible for leading, training and mentoring less experienced technicians. 

·        Travel to client site to resolve various technical problems, perform software updates, complete small scale new installations or system additions.

·        Provides Service Manager with project status updates 

·        Maintains Project documentation daily 

·        Completes quality control checks using Job Form 

·        Employs project management principles to successfully execute AV projects on-time and within budget. 

·        Exhibits professionalism and provides excellent customer service 

·        Acts as a resource for Residential AV technical knowledge 

·        Advanced troubleshooting of simple and complex systems 

·        Advanced networking/data system installs, set up and deployment 

·        Program automation, lighting, shading, surveillance and security systems 

·        Coaches, leads, trains and mentors less experienced Technicians 

·        Complete required training and certifications; maintain certification levels for all position requirements 

·        Adheres and maintains quality standards 

·        Minimum 5 years AV field experience demonstrating proficiency in all of the previously posted job responsibilities for this position.

·        High school diploma or GED 

·        PCNA Certification (or comparable) 

·        Control4 Automation Programmer Certification 

·        Lutron RA3 Certification preferred but not required

·        RTI programming proficiency preferred but not required

·        URC programming proficiency preferred but not required

·        Savant programming proficiency preferred but not required

·        Excellent verbal and written communication skills 

·        Ability to meet deadlines 

·        Detail-oriented and organized; multi-tasker 

·        Self-motivated, task driven, and able to apply “best practices” theory

·        Strong problem-solving skills; creates in the field solutions 

·        Ability to work overtime as needed 

·        Ability to travel overnight for training and installations as needed  

·        Maintains valid drivers license and satisfactory driving record 

·        Clean background check

·        Proficiency using hand and power tools

·        Ability to lift and carry up to 50 lbs. 

·        Ability to work on ladders, lifts and at high elevations 

·        Location – Charlotte, NC

·        Job Type – Full Time

·        Pay - Hourly

·        Salary range - $25hr-$33hr

 
 

Disclaimer 

HTS is a rapidly growing business with a beautiful retail showroom space in the greater Charlotte area. We have been in the residential and commercial custom integration industry since 2001 and have a proven track record of treating our clients and employees with the highest level of respect and professionalism. As a result, nearly all our business comes from referrals from existing clients. We specialize in high-end, custom applications that take the WOW factor to an 11. We work with the most cutting-edge technology in the industry, creating solutions that blow our clients away.
 HTS recently has expanded and now offers fully licensed electrical work, residential and commercial.
 
WHAT WE BRING TO THE TABLE

This position allows you to work with cutting edge technology, gives you the opportunity for growth and advancement, all while working in a positive and supportive environment.

We offer a competitive compensation package, based on experience. We also offer generous incentive compensation as we deeply believe that when the organization does well, everyone should benefit.