What are the responsibilities and job description for the Training Specialist - Providence, RI! position at HTSS, Inc.?
Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.
Key Responsibilities
Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets
Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams
Collaborate with operational and product teams to identify training gaps and future needs
Track and report on program participation, assessment results, retraining requirements, and program effectiveness
Continuously enhance training materials and methods based on effectiveness and evaluations
Stay up to date with the latest training techniques, learning management systems (LMS), and industry best practices
Build strong internal and external relationships to ensure training programs remain effective and relevant
Support emergency and storm response efforts as required
Qualifications & Experience
Education & Experience
Bachelor’s degree or at least five (5) years of progressive training experience (Utility experience preferred but not required)
Proven ability to develop and facilitate technical and operational training programs
Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions
Excellent facilitation, organizational, and time management skills
Proficiency in Microsoft Office Suite and other related training software
Preferred Qualifications
Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island
Knowledge of customer experience best practices within a regulated environment
Exposure to Rhode Island regulations and policies
This is a temporary role expected to last at least 6 months. Pay will be BOE.
If you are ready to make an impact and contribute to a world-class training program, apply today on the HTSS website OR email resume to LHADLEY@HTSS-INC.COM!
