Quote Writer Administrator

Quote Writer

Position Title: Quote Writer

Department: Operations and Product Support

Direct Report to: Director of Operations

Are you looking to progress in your career in a growing industry? Join HTX Material Handling:

We are a Material Handling Equipment distributor representing premium brands in the Texas

market. Our company was started in 2019 and the brands we represent are global leaders. It’s

the perfect time to join this growing organization as we establish our presence in Texas!

Parts Manager Job Description

A Parts Manager is responsible for maintaining the stock of replacement parts. Duties include

proper inventory control, sourcing parts and customer service.

Position Summary

Develops, verifies, and communicates service repair quotes to internal and external service customers in a timely manner. Ensures quotes are accurate and supportable (sub-let repair, parts availability, labor availability). Coordinates scheduling equipment repair with service and parts personnel. Advises the service manager of quote status as required. Works with the CSS salesmen as required. Fills in for the service dispatcher as required.

Essential Functions

• Positive role model.
• Treats others with respect.
• Supports the service department Key Performance Indicators relating to efficiency, productivity, and customer satisfaction.
• Works with the Service Manager, Operations Manager, and Parts Manager to support strategic plans, objectives, and goals, as it relates to customer service quoting and invoicing.
• Works with service technicians to determine labor repair requirements to provide customers the best repair value and HTX Material Handling reasonable revenue.
• Handles quote requests, concerns, and complaints in a prompt and professional manner.
• Knowledgeable of the internal operating system and uses the tools available to create quotes.
• Ensures quotes are accurate, complete, and follow reasonable repair guidelines regarding parts, labor hours, and sublet repairs (as required).
• Develops procedures for tracking quote approval, subsequent parts orders, and establishing shop and field repair schedules (working with the Service Manager).
• Works with the Service Manager and the Operations Manager to develop a standard quote book (Flat rate) to increase quote response times.
• Fills in for the service or PM dispatcher as required.
• Assists in the implementation and use of the Service Automation System
• Presents and maintains a professional image/ manner in performing the role.
• Available for after-hours work as required for Service Operations.: (Weekday and weekends)
• Critical-thinking skills to establish action plans and routinely assess their effectiveness
• Organizational skills to manage multiple moving pieces, people and orders
• Problem-solving skills to anticipate problems before they happen and handle them
  
  

appropriately when they do

Necessary Knowledge, Skills, And Abilities

• Strong computer skills and aptitude to learn new programs.
• Exceptional communication skills, oral and written.
• Ability to read and understand the basics of repair instructions, written estimates, and
  
  

work orders.

• Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced
  
  

environment.

• Personable, friendly demeanor with a solid customer service approach to internal and
  
  

external customers.

• Willingness to travel to other company locations as required or directed by leadership.
  
  

Education And Experience Requirements

• Minimum 5 years prior parts experience.
• Prior customer service experience preferred.
  
  

Work Environment And Physical Demands

• Must be able to work consistently in between a climate-controlled, professional office
  
  

environment and a non-climate-controlled shop environment.

• Requires long periods of sitting or standing depending on daily workflow.
• Requires the use of standard office equipment (i.e., computer, copier, scanner, etc.)
• May required moderate standing, walking, bending, or stooping.
  
  

Qualified applicants will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran

status. If you are unable to complete the application without accommodation, please call (832)

713-8302 for assistance.

We understand our success depends on our ability to attract–and keep–talented people. We

offer great benefits, competitive salaries, and opportunities for advancement to all of our

employees.

We provide an environment that’s welcoming to new ideas and keeps our employees engaged.

Collectively, our employees all work together to make a difference for our customers, our

communities, and our company.

HTX Material Handling offers employees 100% paid Health benefits (Health, Dental, Vision,

Life Insurance), and unique work environment.

Also Includes The Following Benefits

401(k)

Medical and Prescription Drug

Dental

Vision

Holidays

Vacation

Sick Pay

Life Insurance

Jury Duty

Uniforms and Safety Shoes

Technician Benefit / Training

Tooling Insurance

Diagnostic Laptops / iPads