911 Operator

OPEN UNTIL FILLED

POSITION SUMMARY:

Communications Specialist Summary:

Actively supports and upholds the Hualapai Nation 911 Communication Center’s mission and values. The primary function of an employee in this class is to answer emergency and non-emergency calls for fire, emergency medical services, and occasionally other public safety entities. Employees of this class are responsible for simultaneous operations with prompt, efficient and accurate receiving, dispatching and processing of calls. The employee disseminates critical information from and to multiple sources/resources within acceptable timeframes. Work is performed in accordance with departmental, regional, and national regulations and protocols. Requires the use of considerable independent judgment and the ability to think quickly and make sound decisions in emergencies, eliciting the utmost care and attention to detail to also ensure the safety of the responding units and personnel. Works in a 24/7 operational environment and is subject to call in/call back to support the operational needs of the department.

ESSENTIAL FUNCTIONS;

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency fire, medical, and occasional law related calls for service.
• Receives after hour calls for the department.
• Questions callers to determine their location and the nature of their emergency or non-emergency to determine the type of response needed.
• Determines response requirements, prioritizes call assignments, and dispatches units in accordance with established procedures.
• Records details of calls, dispatches, and messages.
• Enters, updates, and retrieves information from data system for daily reports as assigned.
• Maintains access to and security of highly sensitive and confidential information.
• Provides calming instructions to callers.
• Relay messages and information to and from emergency agencies, law enforcement agencies, and establishment of information for proper medical aircraft response.
• Maintain contact information for emergency response units, contacting additional support for after hour call out response and support as required.
• Maintain files, logs of information relating to emergency and non-emergency calls and data entry for statistical information.
• Monitor various radio frequencies and prioritizing radio communication for emergency use only.
• Answer routine inquiries and refer calls not requiring to be dispatched to appropriate personnel, departments, and agencies.
• Employee’s work around the clock, morning, evenings, overnight with a rotating schedule including weekends and holidays.

Minimum Qualifications –

Education and Experience:

• Must have a High School Diploma or equivalent.
  
• Any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work

Knowledge, Skills and Abilities:

• Knowledge of working with the public, responding to inquiries and providing information.
• Ability to work with multiple priorities and multi-tasking, in a fast paced environment.
• Ability to establish and maintain good external and internal customer service.
• Ability to read, write, and comprehend the English language.
• Ability to read and effectively interpret maps and information to determine locations and provide routing if necessary.
• Ability to operate in a highly stressful situation that involves members of the public.
• Ability to operate complex computer programs such as CAD, Priority Dispatch, Radio consoles, Vesta 911 systems and others.
• Ability to follow orders and take directions.(Add)

Other:

• Certifications in Emergency Medical Dispatching, Emergency Fire Dispatching and Emergency Police Dispatching or must obtain within 6 months of hire, must maintain certifications throughout employment.
• CPR/first aid certification; or must obtain within 30 days of hire and maintain throughout employment.
• Must submit to and pass a pre-employment drug/alcohol screening.

Preferred Qualifications:

• Computer experience with use of Microsoft Windows preferred.
• Typing speed of 40 wpm accurately preferred.
• Previous 911 dispatcher experience preferred.

Communications Specialist Special Requirements:

• Ability to pass an extensive background investigation.
• No felony convictions.
• Must be able to attend and pass the WALETA Communication academy within one (1) year of hire.

PREFERENCE:

All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with Public Law 88-355, Section 703 (702-71) and public Law 93-638, Section 7B.

THE HUALAPAI TRIBE IS AN EQUAL OPPORTUNITY EMPLOYER/PROGRAM

Auxiliary aids and services available upon request to individuals with disabilities