Box Office Staff

The Box Office Staff specifically focuses on selling tickets for all Spartanburgers events on the day of the game/event. Their primary role is to assist fans in purchasing tickets, managing any last-minute sales and assisting fans with ticket related questions. A successful Box Office staff member will be able learn to become an expert in the team’s ticketing system, provide a high level of customer service and be able to problem solve in a fast paced environment.

○      Greet fans and provide friendly, helpful service to ensure a positive experience.

○      Answer questions about ticket availability, seating options, pricing, and event details.

○      Assist customers in selecting the best ticket options for their needs
Ticket Sales:

○      Sell tickets at the box office or designated ticket booths before and during the event.

○      Provide accurate and timely ticket transactions while ensuring all information is correctly entered.
Ticket Distribution:

○      Issue digital tickets to customers via text. 

○      Ensure that tickets are selected for the correct event and location.
Line Management & Crowd Control:

○      Help manage long lines of customers, keeping them organized and moving efficiently.

○      Maintain order and calm, especially during high-volume sales periods.
Problem Resolution:

○      Handle customer issues or concerns regarding ticketing, such as missing or incorrect tickets.

○      Offer solutions, such as ticket reprints or upgrades.
Communication:

○      Stay in constant communication with event staff or supervisors to relay information about ticket availability and crowd control.

○      Update customers on any last-minute changes, such as availability of tickets or seating arrangements.

●      Customer Service Skills: Friendly, professional demeanor, and ability to handle customer inquiries and concerns.

●      Attention to Detail: Ensuring tickets are issued correctly and accurately matching the seating.

●      Physical Stamina: Ability to stand for long periods and handle a busy, high-energy environment.

●      Problem-Solving: Ability to address customer issues effectively and quickly.

●      Must be able to work flexible hours, including nights, weekends, and holidays.

●      Must be at least 18 years old.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.