What are the responsibilities and job description for the Claims Specialist position at Hub Group?
Job Description
JOB SUMMARY: This position reports to the Manager, Claims and is responsible for handling and resolving third party liability claims to include property damage and bodily injury claims.
Essential Job Functions
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .
JOB SUMMARY: This position reports to the Manager, Claims and is responsible for handling and resolving third party liability claims to include property damage and bodily injury claims.
Essential Job Functions
- Evaluate and resolve third party claims across all of Hub Group’s transportation and logistics solutions.
- Proactively and aggressively monitor and manage property damage and bodily injury claims.
- Establish and maintain claim files in Hub Group’s claims management program.
- Identify, gather, and preserve relevant evidence following incidents involving Hub Group assets.
- Assist outside defense counsel with discovery requests in litigated cases.
- Develop and maintain strong relationships with internal and external stakeholders to ensure superior customer service.
- Negotiate and determine settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate Hub personnel.
- Duties, responsibilities, and activities may be assigned or changed from time to time.
- Coordinate and lead investigations with Safety and Operations.
- Investigate and gather information necessary evaluate third party claims.
- High school diploma and claims processing experience.
- One to three years of experience handling property damage and/or bodily injury claims.
- Ability to learn, understand and apply knowledge of DOT and other federal regulations applicable to the transportation industry.
- Excellent written and oral communication skills necessary to prepare reports and to interpret and communicate complex material, statistical data, and results to management.
- Creative ability to find innovative improvement opportunities while balancing accountabilities, specifically with external customers.
- Proficient with Microsoft Office products, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings.
- Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment.
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .
