What are the responsibilities and job description for the Collections Specialist position at Hub Group?
The Collections Specialist is responsible for managing and maintaining customer accounts receivable to ensure money is received within terms.
Essential Job Functions :
- Review rejected invoices for validity
- Perform collection activities in order to meet current goals and metrics
- Forward rejected invoices on to the appropriate parties for resolution
- Verify payment status of outstanding invoices
- Document interaction with customers
- Review and recommend action for slow/poor paying customers
- Make collection calls
- Prepare and maintain demand letters
- Resend invoices and statements as required
- Review daily cash application report for discrepancies
- Review unapplied cash report and apply appropriately
- Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Qualifications:
- Three years of collections experience is required
- Experience in the transportation industry is preferred
- Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
- Must be able to multi-task and work in a fast paced environment
- Proficiency with software programs such as MS products Lotus Notes is preferred; data entry skills are required
- Must be a team player with high energy and strong organizational and problem solving skills
- Must be able to work with minimal supervision
