What are the responsibilities and job description for the Operations Coordinator position at Hub Group?
Job Description
The Brokerage LTL Operations Coordinator communicates daily with inside sales, operations, and carriers to ensure all shipments are traced, and carrier and customer invoices are approved in a timely manner. In addition to working closely with the members of the inside sales and operations teams to provide outstanding service level and specialized support; the LTL Operations Coordinator interfaces with various web- based systems to monitor and resolve customer-related service and billing issues. The ideal candidate for this position is highly organized and possesses strong analytical and problem-solving skills. Applicants must exhibit the ability to manage multiple tasks while maintaining a can-do attitude and team player spirit. The LTL Operations Coordinator must demonstrate a professional demeanor, excellent communication skills and the ability to communicate with all levels of management relating to customer service, transportation and logistics.
Essential Job Functions
The Brokerage LTL Operations Coordinator communicates daily with inside sales, operations, and carriers to ensure all shipments are traced, and carrier and customer invoices are approved in a timely manner. In addition to working closely with the members of the inside sales and operations teams to provide outstanding service level and specialized support; the LTL Operations Coordinator interfaces with various web- based systems to monitor and resolve customer-related service and billing issues. The ideal candidate for this position is highly organized and possesses strong analytical and problem-solving skills. Applicants must exhibit the ability to manage multiple tasks while maintaining a can-do attitude and team player spirit. The LTL Operations Coordinator must demonstrate a professional demeanor, excellent communication skills and the ability to communicate with all levels of management relating to customer service, transportation and logistics.
Essential Job Functions
- Provide excellent support to our LTL Brokerage inside sales and operations teams; serves as a liaison between carrier customer service and inside sales/ops team members
- Escalates and assists team members about order issues as required, including but not limited to missed pickups/deliveries, delivery exceptions and OS&D
- Organize and consolidate workload to complete efficiently and effectively
- Identifies and owns carrier invoice audit; resolves shipment and billing issues with carriers, follows through to resolution
- Responsible for customer invoice review and billing
- Duties, responsibilities and activities may be assigned or changed from time to time
- Bachelor’s degree preferred, High school diploma required
- Experience in the transportation industry is preferred but not required
- Able to multi-task, with a high attention for detail
- Able to problem solve and use analytical skills is a must
- Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers and team members in a manner that consistently produces results
- Excellent verbal and written communication skills
- Working knowledge of various Microsoft Office products including, but not limited to Excel and Word
