Operations Coordinator

The Brokerage LTL Operations Coordinator communicates daily with inside sales, operations, and carriers to ensure all shipments are traced, and carrier and customer invoices are approved in a timely manner. In addition to working closely with the members of the inside sales and operations teams to provide outstanding service level and specialized support; the LTL Operations Coordinator interfaces with various web- based systems to monitor and resolve customer-related service and billing issues. The ideal candidate for this position is highly organized and possesses strong analytical and problem-solving skills. Applicants must exhibit the ability to manage multiple tasks while maintaining a can-do attitude and team player spirit. The LTL Operations Coordinator must demonstrate a professional demeanor, excellent communication skills and the ability to communicate with all levels of management relating to customer service, transportation and logistics.

Essential Job Functions

• Provide excellent support to our LTL Brokerage inside sales and operations teams; serves as a liaison between carrier customer service and inside sales/ops team members
• Escalates and assists team members about order issues as required, including but not limited to missed pickups/deliveries, delivery exceptions and OS&D
• Organize and consolidate workload to complete efficiently and effectively
• Identifies and owns carrier invoice audit; resolves shipment and billing issues with carriers, follows through to resolution
• Responsible for customer invoice review and billing
• Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Qualifications

• Able to multi-task, with a high attention for detail
• Able to problem solve and use analytical skills is a must
• Excellent verbal and written communication skills