What are the responsibilities and job description for the Customer Service Rep - Shelton, CT position at Hubbell Incorporated?
As an entry level Customer Service Professional, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests via telephone, email and live chat, and providing support needed in a timely, professional and courteous manner in a fast-paced, high volume environment.
Work Schedule -- Mon - Fri 9:30 am to 6:30 pm ET
Duties and Responsibilities
- Ensure every customer interaction is handled with the highest possible quality.
- Provide knowledgeable answers to questions about product pricing, availability, and shipment tracking, in a professional and timely manner via telephone, email and live chat
- Process requests for proof of delivery and product return requests.
- Accept ownership of things that cannot be resolved immediately. Provide follow-ups as needed.
- Document and update customer records based on interactions.
- Help to educate Customers regarding self-serve resources for 24/7 service.
- Assist in routing consolidated service inquiries to the appropriate teams as needed.
- Advise Customer Service Management of any obstacles and/or opportunities to make things easier for customers (difficult customers, extended production dates, etc.).
Skills and Experience
- Ability to read, write and understand the English language.
- Excellent customer service skills, call center experience a plus
- Computer literacy and ability to learn new computer software programs (e.g. Excel, Word, Outlook, SAP, Salesforce)
- Excellent written and oral communication skills; strong organizational skills and attention to detail
- 1 to 2 years customer service experience a plus.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Sense of urgency; meeting of deadlines
- Must be able to work from 9:30 am to 6:30 pm ET Mon - Fri
Education
High School Diploma
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
