Field Systems Engineer End User Computing

Job Description

Job Description

Department : Technical Services

Title : Field Systems Engineer – EUC (On Site Support Lindsay, OK)

Reports To : End-User Computing Team Lead

Status : Full-time

Classification : Exempt

SUMMARY

Position Available Immediately

The Field Systems Engineer will work with a team and independently to support a diverse set of clients in the public and private sector. They will use technical support and desktop management skills to ensure client workstations and network performance meet user requirements. They will provide support by troubleshooting technical problems, determine root cause and advise on appropriate resolutions.

This Engineer will work both on-site to complete assigned project-based work and must demonstrate good communication skills with co-workers and clients. The Engineer will perform all responsibilities in accordance with all company standards, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide technical support for all computer end-user related needs including troubleshooting desktop support, installations & upgrades
• Diagnose computer hardware and software programs
• Administer and support end-user technologies for wide range of clients
• Understand and be able to effectively solve problems remotely using RMM tools when necessary
• Understand and communicate respectfully technical information to all clients
• Install, configure and maintain end-user technologies, including mobile technologies
• Administer and troubleshoot basic network issues, file sharing services; add or upgrade end- user software and configure peripherals
• Maintain documentation of client issue resolution and related processes and procedures
• Support common business and productivity software
• Assist clients with requests for technology services and engage appropriate IT personnel via helpdesk ticketing system
• Maintain confidentiality with regard to the all client information by following sound security protocols
• Serve as a technology advocate and embrace ever changing technologies

OTHER SKILLS AND QUALIFICATIONS :

Company Description

As an information technology company, Huber is in the business of innovation where we investigate, learn, and implement new technologies and solutions regularly. In our business, we select hardware and software vendors who line up with our core values and core traits, and we use those relationships to create excellent solutions for our clients. We are committed to excellence in our internal company operations as well as in our business practices.

Our employee's research cuts through the fog of complexity in IT; we are able to demystify the many evolution's and innovations. In addition to communicating well with clients, we are experts at integrating a client's existing hardware and software with new technologies. This collaborative approach is successful because of the breadth and depth of our technical expertise; without our extensive experience and knowledge base, we would not be able to deliver this cooperative result.

We are a Woman Owned Business Enterprise (WBE) certified by the state of Missouri

Company Description

As an information technology company, Huber is in the business of innovation where we investigate, learn, and implement new technologies and solutions regularly. In our business, we select hardware and software vendors who line up with our core values and core traits, and we use those relationships to create excellent solutions for our clients. We are committed to excellence in our internal company operations as well as in our business practices. Our employee's research cuts through the fog of complexity in IT; we are able to demystify the many evolution's and innovations. In addition to communicating well with clients, we are experts at integrating a client's existing hardware and software with new technologies. This collaborative approach is successful because of the breadth and depth of our technical expertise; without our extensive experience and knowledge base, we would not be able to deliver this cooperative result. We are a Woman Owned Business Enterprise (WBE) certified by the state of Missouri