Application Engineer I

Job Description

DEPARTMENT: Sales

EMPLOYMENT STATUS: Full-Time

CLASSIFICATION: Exempt

DATE: May 2021

REPORTS TO: Group Product Manager

• JOB SUMMARY
  
  

It is the responsibility of the Application Engineer (AE), Level 1 to accurately target and define the product design requirements and specifications and develop designs to meet customer and internal production needs. The AE, Level 1 will assist in preparing budgetary and firm costing for all projects located in his/her defined market segments. The AE, Level 1 will also provide technical support to the Regional Sales Director (RSD) and Group Product Manger (GPM) including, but not limited to: sizing & selection of appropriate Huber equipment, hydraulic information, drawings and layout, and all technical information associated with products in the Huber Technology portfolio.

The AE, Level I will work under the daily supervision of GPM and/or designated higher level Application Engineer-Product Manager. He/she will follow established procedures and written instructions to accomplish assigned tasks. He/she will refer more complex issues to GPM.

The AE, Level 1 should be located in the headquarters office in Denver, NC. This position requires occasional travel and occasional trips to Europe. The AE, Level 1 should have the ability to read, understand and interpret technical specifications and documentation. He/she should be results-oriented and be able to execute his/her daily tasks in a reasonable timeframe with accuracy.

• ESSENTIAL DUTIES AND RESPONSIBILITIES
  
  

Performs other work-related duties as assigned.

• Understand municipal and/or sludge and industrial customer requirements, material requirements, time requirements, tolerances, quality issues, and cost considerations. Investigate previously completed similar projects.
• Review plans, specifications and other customer documentation to develop and prepare cost estimates and a detailed Huber scope of supply, provide to GPM for review and approval before sending it to RSD.
• Maintain notes and other documentation of design issues. Maintain sales files for each project/customer with complete information and design details for future reference. Maintain up-to-date prints and correspondence as customers change product specifications.
• Coordinate design activities with other HUBER team members including but not limited to project management, CAD design and required departments at HUBER SE with attention to prioritizing design phases to assure maximum time efficiency and coordination with other aspects of the overall development schedule.
• Provide recommendations relative to project approach, bill of materials, labor requirements, scheduling, delivery dates and other cost estimate considerations.
• Work with HUBER team members to develop a successful concept that meets the Customer’s need.
• Submit pricing and proposal documents to GPM for review and approval before sending it to RSD, then e-mail documents to appropriate departments/employees and save copies on the company server in the correct folder
• Assist in completing data entries into HUBER Customer Relationship Management (CRM) for each bid and proposal as trained.
• Project orders are processed by ISE per the standard SOP including entry into IFS. AE, Level 1 to assist ISE and provide final technical and pricing review before orders are entered. Answer customer questions regarding the quotation and support the RSD and any independent rep as required throughout the sales cycle if RSD is not available.
• Provide recommendations and observations relative to design issues for existing products and ideas for proposed new products to the supervising AE, or. Assist in cost estimate development for proposed changes to existing products and new product ideas.
• Maintain up-to-date familiarity with industry and product developments. Review industry trade literature, and maintain understanding of product introductions, changes, and service policies.
• Make constructive suggestions to improve customer service quality from all employees.
  
  

AE level 1 will consider the costs associated with bonding (e.g. bid bond, performance bond, maintenance bond, guarantee bond) in estimates and provide a technical review of any performance bond requirements with the ISE a resource if needed.

• SUPERVISORY RESPONSIBILITIES
  
  

This position has no supervision responsibilities.

• WORK ENVIRONMENT
  
  

While performing the duties of this job, the employee regularly works in an office setting, however could be exposed to other elements such as dust, noise or other elements on a customer site or the factory floor. It is recommended that vaccinations be up to date for tetanus, Hepatitis A & B.

• PHYSICAL DEMANDS
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The AE, level 1 should be capable of working under pressure to meet bid deadlines. In addition, the AE Level 1 should be able perform necessary duties at Tradeshows and conference locations, if requested. They must be able to concentrate for extended periods of time paying close attention to detail. The AE Level 1 must possess sufficient verbal and auditory and visual capabilities to adequately communicate via phone and in person as well in Client and Company presentations. The AE Level 1 must be able to move freely from client site, to field sites and the office and manufacturing facility as needed. The AE Level 1 must be able to lift up to 25 lbs.

• POSITION TYPE/EXPECTED HOURS OF WORK
  
  

This is a Full-Time position. Standard days and hours of work are Monday – Friday, 8 to 5 with flex schedules available after initial training period as approved by Director of Engineering.

• TRAVEL
  
  

Occasional travel, domestic US, Canada tradeshows, or customer sites or International for training opportunities

• REQUIRED EDUCATION, EXPERIENCE AND SKILLS
• Bachelor’s degree in a technical or engineering discipline.
• Related work experience in application engineering, inside sales, or other relevant technical support is desired, but not required. Internships a plus
• Knowledge of wastewater treatment processes an asset
• Exposure to sales, sales management and/or project management in wastewater treatment industry or related field a plus
  
  

Skills and Abilities:

• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Innate ability to be self-motivated and self-directed.
• Strong computer skills. Knowledge and proficiency with all MS-Office suite applications.
• CAD experience a plus
• Ability to work independently as well as in a team oriented environment.
  
  

Personal Attributes:

• High level of integrity and character.
• Desire to succeed in a competitive environment.
• Strong customer service focus.
• Team builder instilling trust and respect among colleagues.
• Positive, can-do attitude.
• Bias for results and action – getting things done.
• Ability to build long-term relationships and trust with customers and project stakeholders.
• Being personally accountable.
• Ability to help drive team enthusiasm.