What are the responsibilities and job description for the MEMBERSHIP ENGAGEMENT COORDINATOR position at HUBZone Contractors National Council?
Job Type: Full-time
Work Hours: 40 hours per week (occasional evenings and weekends required)
Location: Remote (with occasional travel for events)
Reports To: HCNC Chief Program Officer
About the Position: The HUBZone Contractors National Council is seeking a motivated and detail-oriented Membership Engagement Coordinator to support the growth and retention of our vibrant member community. This entry-level, full-time role focuses on enhancing member engagement, ensuring a seamless onboarding experience for new members, and implementing strategies to boost retention.
Reporting to the Chief Program Officer, the Membership Engagement Coordinator will play a
key role in fostering meaningful connections with HUBZone-certified small businesses,
ensuring they receive maximum value from their membership.
Job Description
Member Engagement & Retention:
- Serve as the primary point of contact for member inquiries, ensuring timely and helpful responses.
- Develop and implement engagement strategies to increase member satisfaction and participation.
- Monitor membership trends, track engagement metrics, and provide regular reports on retention rates.
- Organize and promote webinars, virtual meetups, and networking opportunities to strengthen community connections.
New Member Onboarding:
- Manage the onboarding process for new members, ensuring a smooth and welcoming experience.
- Conduct onboarding calls or webinars to educate new members about benefits, resources, and engagement opportunities.
- Maintain up-to-date onboarding materials and create guides to help new members navigate their membership.
Membership Communication:
- Draft and distribute membership-related emails, newsletters, and updates to keep members informed and engaged.
- Collaborate with the marketing team to promote member success stories and highlight benefits.
- Collect and analyze member feedback through surveys and interviews to improve services.
Administrative Support:
- Maintain accurate membership records in the CRM system.
- Assist with membership renewals, invoices, and payment tracking.
- Support membership campaigns, including outreach for lapsed members and new member drives.
Skills and Qualifications:
Strong Communication Skills, Networking, Idea Presentation, Strong Customer-Service Skills, Enthusiasm, Detail-Oriented, Collaboration, Marketing or Social Media Marketing Experience Preferred, Technology Skills, Content Writing, Campaign Execution, Teamwork, Self-Motivation, Proofreading.
Equity Statement: The HUBZone Contractors National Council and its affiliates are an equal opportunity employer, committed to promoting inclusion and equity in the community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
To Apply: Email resume and cover letter to kindra@hubzonecouncil.org