What are the responsibilities and job description for the Shift Manager position at Huddle House - Brown's Bread & Butter II, LLC?
HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart.
At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.
JOB SUMMARY
The Shift Manager will oversee the day to day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.
RESPONSIBILITIES
- Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
- Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability
- Maintain the highest standards of cleanliness and sanitation in your unit
- Enforce all brands standards, company policies and procedures
- Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations
- Ensure that each customer is completely satisfied during their visit
- Represent the company with professionalism at all times
QUALIFICATIONS
- Ability to communicate effectively with all hourly associates
- Ability to cover all shifts during the normal operation of the unit
- Previous restaurant experience required
OUR VALUES
- Commitment to Excellence
- Work Hard
- Teamwork
- Make a Difference
- Have Fun
