What are the responsibilities and job description for the Guest Experience Representative position at Hudson Hospital & Clinic?
Serves as a central point of contact by greeting and assisting all individuals entering the campus to ensure the finest in hospitality and service is consistently provided from entry to exit. Responsible for greeting and wayfinding to patients, visitors, and vendors, and provide transport assistance from curbside to facility when needed. Enhances Hudson Hospital's customer service image by addressing the broad spectrum of needs, and/or concerns and completes in a professional, friendly, and efficient manner. Partners with hospital departments and leaders to deliver excellent service to patients, visitors, families, vendors, and staff with minimal supervision. Provides assistance in partnership with clinical staff and security, to maintain a safe and secure campus.
MINIMUM QUALIFICATIONS:
- Minimum 2 years of customer service experience.
PREFERRED QUALIFICATIONS:
- High School Diploma/GED
- Previous experience with multi-phone line system, Microsoft Office, electronic medical records
Benefits:
At Hudson Hospital & Clinic, we offer competitive wages and an excellent benefits package (0.5 FTE or greater) that includes:
- Health, vision and dental insurance
- 403b retirement program
- Competitive paid time off (PTO)
- Short-term disability pay, long-term disability and life insurance options
- Flexible spending accounts (FSAs)
- Education reimbursement
- Employee assistance programs (EAP), an employee well-being program
- Free parking
- Employee recognition and rewards.
About Hudson Hospital & Clinic:
Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more than 1.2 million patients across Minnesota and western Wisconsin. Hudson Hospital & Clinic has been a trusted caretaker of the Hudson, Wisconsin community for 70 years, working closely with our partner hospitals and clinics in the St. Croix Valley. Our team includes around 430 employees, more than 70 providers, and 25 volunteers, offering a full range of hospital, primary, and specialty care services.
We are an award-winning hospital, located just off I-94 between the Minnesota and Wisconsin border, where you'll find exceptional, personalized care at Hudson Hospital & Clinic. Join us and become a partner for good, helping to improve the health and wellbeing of our patients, members, and the community we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
