What are the responsibilities and job description for the Outbound Customer Service Representative position at Hudson Management Services?
Job Overview
We are seeking a dedicated and enthusiastic Outbound Customer Service Representative to join our dynamic team. In this role, you will be responsible for engaging with customers through outbound calls, providing exceptional service, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle cash transactions accurately.
Responsibilities
- Conduct outbound calls to customers to provide support and information regarding products and services.
- Handle cash transactions efficiently and accurately during customer interactions.
- Communicate effectively in both English and Spanish to assist a diverse customer base.
- Provide excellent customer support by addressing inquiries, resolving issues, and ensuring a positive experience.
- Perform data entry tasks to maintain accurate records of customer interactions and transactions.
- Utilize phone etiquette to maintain professionalism during all customer communications.
- Analyze customer feedback and provide insights for improving service delivery.
- Collaborate with team members to enhance overall service quality and efficiency.
Qualifications
- Strong verbal communication skills in both English and Spanish are preferred for effective customer engagement.
- Previous experience in customer support or a related field is highly desirable.
- Proficient in cash handling with attention to detail for accurate transactions.
- Ability to perform data entry tasks with accuracy and efficiency.
- Bilingual candidates are encouraged to apply, as it enhances our service capabilities.
- Familiarity with computerized systems for managing customer information is essential.
- Excellent phone etiquette and interpersonal skills are required for effective communication with customers.
Join our team as an Outbound Customer Service Representative and contribute to creating positive experiences for our customers while developing your professional skills in a supportive environment!
Job Type: Part-time
Pay: $13.00 - $15.15 per hour
Benefits:
- Paid time off
- Work from home
Shift:
- Day shift
Work Location: Remote
Salary : $13 - $15
