What are the responsibilities and job description for the Call Center Representative position at Hudson River Community Credit Union?
Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of member owners and their families.
Call Center Representative
We have an exciting opportunity in our Member Experience Call Center!
Who you are:
You are an enthusiastic problem-solver looking to make a difference in our members lives. You have strong communication skills, empathy, patience, and the ability to stay calm under pressure. You will become knowledgeable about HRCCU products and services to enhance our members financial well-being.
What you will do:
You will have the opportunity to assist members on the phone, by answering their questions within a wide variety of banking transactions. Our representatives also provide online banking support and work on administrative tasks throughout the day.
Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase.
Employment Details:
- Location: HRCCU Operations Center in Corinth, NY.
- Schedule: Monday through Friday 8:15am to 5pm, with a Saturday shift 9am-1pm rotation. Full time, benefited, ~40 hours per week.
- Education: High School Diploma or GED
- Experience: at least one-year similar or related experience. Call center and financial services industry a plus.
- Pay rate: $17.75 -$22.00 per hour based on experience.
Why work with us:
We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued. Learn more about our company culture and benefits on our careers page!
If you are unable to complete this application online due to a disability, please contact Human Resources at humanresources@hrccu.org
HRCCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, sexual orientation, and national origin, physical or mental ability, protected Veteran Status or other characteristics protected by law. To read the It's The Law Poster regarding EEO please paste the following link into your browser. http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Salary : $18 - $22