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Medical Office Phone Triage RN- Heart Center Department- Poughkeepsie, NY

Hudson Valley Cardiovascular
Poughkeepsie, NY Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/9/2025

Description

Position at Hudson Valley Cardiovascular

  • 5,000 - Sign-On Bonus for Full-time externals only, pro-rated for Part-time

Phone Triage RN in the Heart Center department in Poughkeepsie, NY

This is a full time on site position, Monday-Friday 40 hours per week, 8 hour shifts 8am-5pm, hours vary

Purpose :

Responsible to triage patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions. Information is presented to a physician for required action to be taken. Liaison between hospital, office and referring physicians. Population served based on scope of services in the department.

Essential Responsibilities

  • Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.
  • Performs short evaluation of the patient situation to estimate severity of illness and / or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
  • Confers with physician.
  • Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.
  • Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
  • Process prescription renewals as directed by physician orders.
  • Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.
  • Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians. Enter these patients into the portal for rounding Cardiologists to see.
  • Participate on the Emergency Response Team.
  • Perform IV Lasix administration.
  • Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
  • Demonstrates regular, reliable and predictable attendance
  • Performs other duties as required
  • Education and Experience Requirements :

    Associates Degree in Nursing, bachelor's degree.

  • Minimum one-two (1-2) years' experience Nursing Triage or equivalent experience. (Cardiology / ICU / ED / OR experience preferred.)
  • Minimum Knowledge, Skills and Abilities Requirements :

  • Knowledge of telephone-based clinical assessment techniques.
  • Knowledge of medical practice telephone triage protocols.
  • Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
  • Skill in using electronic medical records to check patient history.
  • Skill in using computerized medical information database during evaluation as guide to appropriate decision.
  • Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.
  • Skill in IV administration.
  • Company : Hudson Valley Cardiovascular

    Org Unit : 943

    Department : Pok Clinical

    Exempt : No

    Salary Range : $32.64 - $65.01 Hourly

    Salary : $33 - $65

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