Video Conferencing Technician HV-NTP-9791

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. 

Applications are being accepted by current HVCC or EOC employees until the close date of April 7, 2025.

Video Conferencing Technician
HV-NTP-9791

MINIMUM QUALIFICATIONS: Associate's degree in computer information systems or related field plus a minimum of ten years working in a videoconference system installation and videoconference systems support roles. Must have proven, strong experience with support of various videoconference, A/V and computer systems.  Must be proficient in video conference endpoint management and support. Ability to read and understand electronic working diagrams, technical requirements, and specifications. Strong problem-solving skills. Ability to work effectively with clients and co-workers with minimal supervision. Must have effective oral and written communication skills.   

PREFERRED QUALIFICATIONS: 
One or more of the following CTS, CTS-I, CTS-D, ANP certification.  Working knowledge of Cisco infrastructure and endpoints (TMS and VCS).  Zoom administration.  Dante certification.  Extron and/or Crestron Certifications (any level).  Higher education experience preferred.

DUTIES AND/OR RESPONSIBILITIES:  The Video Conferencing Engineer reports to the Managing Video Conferencing Engineer or designee and performs the following duties:
 
•    Providing support for video conferencing spaces across 6 geographic locations (Main Campus, Albany Airport, TEC Smart/HVCC North, Jordan Rd, Troy EOC, and Albany EOC).
•    Providing support for the college in the high school program sites and their technology partners (Questar, STEM, BOCES and RICs) utilizing videoconferencing.
•    Supports video conference endpoints and desktop videoconferencing (Cisco and Zoom).
•    Assists with technology roadmaps for videoconferencing spaces (classrooms, labs, unique use).
•    Perform troubleshooting, preventive maintenance, and repair of conferencing technologies. 
•    Facilitate equipment repair decisions, contact repair vendors, and test repaired equipment.
•    Provides support and personal contact to faculty and staff in video conference spaces.
•    Implement technology based on design standards for Learning, Teaching, and Collaboration spaces used to build and maintain video conference spaces.
•    Work with engineers, construction managers, and faculty in partnership with internal and external groups including Campus Planning, Design, and Construction, Facility Services, Academic Affairs, schools and colleges, and other IT units. Project scopes range from renovations to new building construction.
•    Research, recommend and provide consultation in emerging technologies to ensure upgrade and migration paths are available for future technology systems.
•    Provide specifications and purchase recommendations for videoconferencing hardware and software.
•    Recommend standards, procedures, and techniques to improve videoconferencing technology infrastructure.
•    Recommend acquisition and disposal of videoconferencing equipment that will ensure that current technology is available and obsolete equipment replaced.
•    Research and recommend new video conferencing technologies to enhance teaching and learning at the College.
•    Develop and recommend policies and procedures for videoconferencing technology systems.
•    Provide support to help desk staff with videoconferencing technology applications and systems troubleshooting and problem resolution.
•    The IIT Video Conferencing Technician (VCT) will utilize outstanding communication, technical, and project management skills, and an entrepreneurial approach to support and enrich the experience of the campus community.
•    The VCT provides video conference space design and support to faculty, students, and staff. This support includes project management, and the operation and maintenance of video conferencing technology installed in classroom presentation systems.
•    The VCT will perform preventative maintenance, and just-in-time technical response support for campus facilities.
•    The VCT will also work directly with all IIT departments to foster excellence in the technologies provided to faculty and students.
•    Must operate a college vehicle as needed during performance of the above job responsibilities.
•    Performs related duties as assigned by the Managing Video Conferencing Engineer or designee.

This is a full-time 37.5-hour work week position with a salary range of $58,000-$62,000.

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary : $58,000 - $62,000