What are the responsibilities and job description for the Office Assistant / Customer Service Advisor position at HUDSON VIEW AUTO BODY?
Job Overview
Hudson View Auto Body is a premier auto body repair shop committed to providing top-quality service to our customers. We are seeking a reliable, skilled and enthusiastic Office Assistant to join our team.
Responsibilities:
We are seeking a RELIABLE, friendly, organized, and customer-oriented individual to join our team as a Receptionist. The ideal candidate will be responsible for providing excellent customer service, managing daily office operations, and supporting the efficient workflow of our auto body shop.
Responsibilities:
- Greet and welcome customers in a warm and professional manner.
- Answer phone calls and emails promptly and efficiently.
- Schedule and confirm customer appointments.
- Provide accurate and timely information regarding repair estimates, insurance claims, and vehicle status updates.
- Handle customer inquiries and complaints effectively and professionally.
- Build strong relationships with customers.
- Manage customer records and files.
- Prepare and process invoices, payments, and receipts.
- Assist with insurance claims processing, including gathering necessary documentation.
- Assist with the preparation of daily reports and other administrative tasks.
- Maintain a clean and organized workspace.
Qualifications:
- High School Diploma or equivalent required.
- Prior experience in a customer service role, preferably in the automotive industry, is preferred.
- Excellent customer service and communication skills (both verbal and written).
- Strong organizational and time management skills with the ability to multitask effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive and enthusiastic attitude with a strong work ethic.
- Excellent attention to detail and accuracy.
- Ability to remain calm and professional in stressful situations.
Salary/Hourly wage commensurate with experience. We will train the right individual.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Poughkeepsie, NY 12601 (Required)
Ability to Relocate:
- Poughkeepsie, NY 12601: Relocate before starting work (Required)
Work Location: In person
Salary : $20