What are the responsibilities and job description for the Customer Service Manager position at Hueman PE Talent Solutions?
Job Description
Job Description
Veseris is hiring a Customer Service Manager. This is a full time, permanent position with 75% travel.
As a Customer Service Manager, you'll act as an inspirational leader to the customer service members. You'll assist in developing and maintaining performance standards, measurements, and corrective devices all geared towards accomplishing goals and objectives. As a Customer Service Manager, you'll also conduct initial and ongoing training of your team while holding the group accountable to departmental KPIs. You'll also frequently report to leadership, examine ways to increase quality, and overall ensure compliance with company policies.
Veseris is an independent company 100% committed to serving environmental science customers with greater agility and a stronger sense of purpose. Our 400 employees and over 40 years of history have proven to generations of professionals that Veseris will never stop working to create a positive impact for our customers.
Key Responsibilities :
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
Job Qualifications :
With 7,500 products from 800 supplier partners, and 77 locations across North America, we maintain a significant reach as a specialty products distributor. And with industry-leading digital services like PestWeb, ProTraining, and Inventory Manager, we're making it easy to do business with Veseris - and empowering managers to do more with their businesses every day.
If you are interested in learning more about a career with Veseris as a Customer Service Manager, apply today!
