Customer Service Representative (Healthcare)

Lympha Press is hiring a Customer Service Representative (Healthcare) as a full-time job in Chadds Ford, PA.

As a Customer Service Representative, you will be coordinate all aspects of patient case development and equipment order preparation for durable medical equipment.

With over 40 years of experience, Lympha Press is dedicated to helping patients nationwide manage lymphedema, venous insufficiency, and lipedema through our innovative compression therapy systems. We are committed to enhancing the quality of life for our patients, and we're looking for motivated, hardworking individuals with a strong work ethic and excellent communication skills to help us continue this important mission.

As a Great Place to Work-certified company and recognized as a top employer by Philly Top Workplaces and Fortune Magazine, we value integrity, dedication, and a willingness to grow.

Key Responsibilities:

• Manage Patient Referrals: Respond promptly to incoming referral requests, ensuring timely and accurate order processing for patients in need of compression therapy.
  

  • Obtain and Review Medical Documentation: Request and thoroughly review medical records from healthcare providers to confirm medical necessity and ensure compliance with patient care guidelines.
  • Facilitate Insurance Authorization: Gather and verify all required information to secure insurance approvals and medical necessity documentation, ensuring that patients' needs are met without delay.
  • Educate Patients and Families: Provide clear and compassionate explanations of product features, benefits, and financial responsibilities to patients and their families, ensuring they feel supported throughout their therapy journey.
  • Manage Patient Intake: Efficiently record patient data, medical necessity, and insurance information into our secure database, ensuring accurate and up-to-date records for smooth care coordination.
  • Collaborate Across Teams: Maintain open communication with territory managers, sales representatives, and healthcare providers to update on order status and address any concerns or changes in patient needs.
  • Ensure Order Compliance: Review and approve orders based on insurance guidelines and company protocols, ensuring the proper equipment is delivered to patients in a timely and accurate manner.
  • Engage in Professional Development: Participate in ongoing training, including e-learning modules, to enhance knowledge and stay updated on industry best practices and product knowledge.
  • Contribute to Team Success: Work closely with colleagues, managers, and cross-functional teams to ensure seamless patient care and support, always prioritizing the patient experience.
  • Embody Company Values: Carry out all duties in alignment with Lympha Press’s mission, vision, and core values, consistently providing exceptional service and support to patients and their families.
  • Additional Duties as Needed: Support team initiatives and assist with tasks as needed, contributing to the overall success of the company and its commitment to patient care.

At Lympha Press, we are more than just a company; we are a community guided by our core values of HOPE:

• Honoring the battles and hardships people face

• Optimizing every effort to seek solutions

• Putting people first

• Empowering everyone we interact with

If you are interested in learning more about a career with Lympha Press as a Customer Service Representative (Healthcare), apply today!

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