Regional Director of Ops

Our Client is a Regional Director of Operations for a full time opportunity covering the Southeast Territory.

The ideal location for this leader would be in a city ranging from as far north as Richmond, VA, to as far South as Columbia. SC.

As the Regional Director of Operations, directly responsible for P&L oversight for the assigned region. Supervises General Managers in assigned markets/Regions. Leads market General Managers to ensure revenue and EBITDA goals are met while providing a World Class Customer Experience. Provide market improvement plans, where needed, to the C.O.O. on an ongoing basis. Prospects and solicits new business for the residential side of the organization, as business need dictates. Interacts with counterparts in door sales, procurement, marketing and finance to develop action plans leading to the success of all assigned markets. Identifies training needs and executes training in conjunction with counterparts. Interact with customers, when appropriate, providing them with information and recommendations about service, equipment and options available.

This company takes family-owned values and enhances them with superior training and extensive knowledge that comes with the backing of a national brand. We are a part of our community, and our customers are our neighbors.

ESSENTIAL FUNCTIONS:

• Acts as primary point of contact for General Managers in assisting with residential customers and order issues.; providing training to managers to resolve customer complaints involving any type of issue as well as training managers to manage technician policy or behavioral misconduct, to obtain sales and service technician’s account of the appointment for each incident, and file technician issues in Paycor with disciplinary action taken.
• Support for all staffing decisions for assigned markets; training managers on company policies for interviewing, hiring, and training; Support in hiring and termination of staff as needed
• Mentoring Management support staff on training field staff; Reviews Installers, and Technician’s performance; addresses performance related issues as needed; Promotes managers to do ride-along s and/or meet with service technicians while they are on job sites to review their performance; Mentors managers to assist service technicians with work assignments providing technical and/or sales training or advice daily
• Responsible for all locations operations daily, weekly and monthly metrics
• Enforcing and maintaining a safe work culture and environment across the territory; Coaching managers to review and adhere to all safety rules with staff on a weekly basis, ensures all company vehicles in good condition, and ensure necessary repairs are made so the vehicle is safely operated.
• Driving GM's with KPI tracking and ensuring that managers are addressing in their weekly team meeting, review standout performers and address areas of need or concern.
• Sales Training Implementation and Execution, ensuring that managers are training technicians on the sales process taught at our sales training courses.
• Inventory and Fleet Management; ensuring managers are ordering/receiving all doors and inventory for their location, use processes and resources to assure inventory is managed in a way that aligns with company standards, and teach and follow door sales process from the sale all the way until the door is installed.
• Ensuring that managers optimize Technician and Installer schedules daily to ensure top performance capability for the company.
• Ensure managers are reviewing open invoices & sales orders daily as a checks and balance process to make sure deadlines are being met.
• Ensure managers review Follow Ups and Lead Management on a daily basis and that they work with office personnel to make sure processes and procedures for each function are being followed.
• Oversee that managers are reviewing any Aging Accounts Receivables with the office staff to assure that any lingering issues for the local market are being addressed in a timely manner
• Serves as part of the senior management team in the operation of the company
• Ensure that managers oversee that checks and cash is deposited in a timely manner to support business operations.
Serve as a primary liaison between General Managers as well as the executive team for all critical items. Work closely and lead all General Managers when it comes to standardizing processes throughout the operations and reaching goals.

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  MINIMUM QUALIFICATIONS:
  Must have a minimum of 3 years’ experience in a General Manager type of role.
  High school diploma/Some college recommended; supplemented by five or more years’ proven sales experience estimating, bidding, and closing deals directly with customers, preferably in the garage door industry; must have two or more years supervisory experience; or an equivalent combination of education, certification, training, and/or experience.
• Must have and maintain a valid driver’s license and excellent driving record.
  
  KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of principles/methods for showing, promoting, and selling products or services to include marketing strategy, product demonstration, sales techniques, and sales control systems
• Knowledge of scheduling, delegation, problem resolution, and supervisory techniques
• Ability to manage P&Ls at a regional capacity
• Knowledge of basic accounting and finance as it relates to sales
• Knowledge of federal, state, and local safety regulations and requirements
• Skill in using Microsoft Office products (Word, Outlook, and Excel)
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill in using appropriate training/instructional methods and procedures when learning or teaching new things
• Skill in using mathematics to solve problems
• Skill in the analysis and reporting of sales data
• Ability to think analytically and assist in producing business goals and objectives required in the annual business planning process
• Ability to provide direction to staff in a clear and objective manner
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to cooperate and solve problems in a team environment
• Ability to follow complex instructions and communicate effectively orally and in writing
• Ability to organize work for timely completion
• Ability to plan, organize, and execute the daily activities required to manage the sales activities of the company

If you want to learn more about this Regional Director of Operations, apply today!