What are the responsibilities and job description for the Automotive Service Advisor position at Huffines?
Automotive Service Advisor
Huffines Service Departments
If you are an experienced dealership service advisor with at least 3-5 years of experience, we encourage you to apply
- Immediate interviews available
- Well qualified and experienced industry professionals may qualify for a sign-on bonus
Why Work at Huffines:
Huffines operates nine dealerships; located in McKinney, Plano, Lewisville, and Corinth and represents the manufacturer brands of Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru.
Huffines has a long history of leadership in the automotive industry and this year, Huffines celebrates 100 years of award-winning performance! Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers!
Our team is dedicated to cultivating a culture of growth and achievable, rewarding opportunities for our team members. We encourage our staff to work their way up because we love to promote from within. As we continue to grow, our goal is always to create an exceptional experience for our customers at every turn. We invite you to learn more and discover why Huffines has consistently been voted among the “Top 100 Places to Work” in the DFW area by applying today!
Automotive Service Advisor Job Description:
The Huffines Service Advisor acts as the primary point-of-contact for customers arriving at the dealership via the service department. They provide a world-class experience by genuinely engaging with customers to understand their needs, helping them determine services and relevant costs, setting and managing expectations, and maintaining communication with customers to update them about their vehicle's status.
Automotive Service Advisor Job Responsibilities:
- Approaches and interacts with customer in a professional manner both in person or over the phone
- Communicates enthusiasm and compassion with all customers to meet their needs
- Active listening skills and can effectively translate needed information to others
- Establishes a manageable daily routine with self-organizational disciplines designed to meet company and customer expectations
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers
- Performs other duties as assigned
Automotive Service Advisor Job Requirements:
- Minimum three years of dealership service advisor experience
- Some post-secondary automotive training
- Demonstrated ability to work well with others and be a team player
- Results-oriented self-starter
- Unrestricted driver license and clean driving record
- Demonstrated strong performance record
- Outstanding communication and interpersonal skills
- Commitment to delivering world-class customer service
- Demonstrated desire to learn new processes and adapt quickly
- Proficiency in computer skills
Huffines Compensation and Benefits:
- Competitive market wages
- Option benefits including medical, vision, dental, and Health Savings Account (HSA)
- Flexible work week (no mandatory overtime)
- 401(k) with company match
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO)
- Paid holidays
- Company provided meal on Saturdays
- Chaplain Services
HUFFINES IS A DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing hipr
