Under the general supervision of the Practice Director, is responsible for assisting the Physicians, Advance Practice Professionals, and practice team with direct and support related patient care, while treating patients in a respectful, confidential, and friendly manner.
Clinical :
- Documents patient's chief complaint and medical history, and completes pertinent forms in accordance with best practice workflows. Prepares Provider for a successful appointment by communicating pertinent information gleaned from pre-visit / chart prep completion
- Performs phlebotomy for needed testing
- Performs EKGs, rapid strep screen, flu swab, INR, pregnancy tests and other tests that may be ordered by the Provider in accordance with CLIA waived regulations
- Assists in minor procedures such as pap smears, suturing, dressing changes, catheterizations and casting. Practices aseptic and sterile techniques as needed
- Prepares and administers medications as directed by a Provider, utilizing best practice medication processes such as the 5 R's of right med, right dose, right route, right patient, right time.
- Provide the patient with educational materials as requested by the Provider. Instruct patients about medications, diet, exercise, and follow up instructions
- Assists the Practice Coordinator with compliance for Prescription Drug Monitoring Program which includes communicating with patient regarding the program requirements; knowledge of the contract contents, etc
- Assists with robust check out of patients after appointment completion to understand potential barriers for care plan follow through such as appointment transport issues; difficulty with medication procurement due to financial constraints; recommended test completion, etc
- Works with the Provider to suggest assistance from Care Coordination for times when patient reveals complex barriers to health maintenance
- Is able to conduct a nurse visit (EMR term) at the request of a Provider for such needs as hypertension screening; hypertension rechecks after medication change; INRs; diabetes follow-ups; etc., documenting appropriately
Patient Access :
Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquetteSchedules appointments and processes orders for patients for appointments, procedures, tests, referrals, and / or consultations as requested by the ProviderClinical Support :
Performs pre-visit planning / chart preloading in accordance with established guidelines, including but not limited to, obtaining appropriate records from specialists, emergency department visits, hospital stays, and primary care to ensure an efficient visit for the patient and the ProviderPrepares the examination room with needed supplies, instruments, and equipment and maintains room in a clean, professional, and welcoming mannerGreets patients in a professional, friendly manner, escorting them to exam rooms while introducing themselves and explaining the rooming processPrepares / instructs / positions and drapes the patientEnsures the Provider is on schedule being mindful of emergencies and unexpected interruptionsPrepares specimens with documentation for processing in accordance with Laboratory regulationsCares, cleans, and sterilizes equipment per instruction or established proceduresOrders medical supplies and medication / immunizations as needed, and keeps exam rooms and bathrooms stockedDisposes of used supplies properly and follows all established infection control and biohazard policies and proceduresCalls orders to pharmacies for medications utilizing the approved prescription refill policy and procedure under the direction and supervision of the ProviderEnsures vaccines are handled and administered in accordance with standards of the NH Immunization Program with provision for reporting of adverse eventsCompletes and processes referrals, pre-certifications or pre-approvals as neededEMR Utilization :
Utilizes the current Electronic Medical Record to complete the documented Best Practice Workflows accuratelyDocuments and updates the patient's medical history within the EMR guidelines, including : vital signs, past medical history, social history, surgical history, family medical historyCompletes the daily work list (order tracking, tasking, document import) providing timely care and response to the patientsCompliance in all regulatory item collectionOrganizational Expectations :
Attendance : Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shiftHIPAA : facilitates to maintain patient confidentialityInternal communication : contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respectInterpersonal relationships : maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.Safety : Practices workplace safety dailyEmployee Engagement :
Actively participates in all hospital Service Excellence initiatives and trainingsAttends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutesCompletes all required annual education on or before the due dateKnowledge Skills and Abilities : Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.
Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingersAbility to effectively manage considerable mental stressAbility to express or exchange ideas by means of the spoken wordAbility to receive detailed information through oral communicationAbility to communicate effectively with co-workers and convey information in a clear, concise and accurate mannerFamiliarity with computer and other business machinesQualifications :
Education : Graduate of approved Medical Assistant Program preferred
Experience : One to two years' experience in the medical field unless successful completion of an accredited Medical Assistant Program
License and Certification : BLS (Basic Life Support) certification Learn More
