Outpatient Registration Clerk

Under the immediate supervision of the Director of Patient Access, is responsible for the assigned duties of the outpatient registration area, in accordance with established policies and procedures.

Schedule: Monday - Thursday 8:30am - 5:00pm

Maintains working knowledge of and demonstrates accurate and efficient use of the Evident computer system:

Advises Supervisor or Director of "Out of the Ordinary Conditions" which may require action or intervention

Performs effective patient triage as necessary

Identifies high risk patient accurately

Effectively processes patient for treatment and obtains information at appropriate time

Accurately processes physicians not in the Evident computer system

Maintains an accurate patient log

Processes documents incidental to registration appropriately (e.g. claim forms, Medicare non-covered forms, copies of insurance cards, Consent to Treat, MSP and other required forms for departmental processes)

Provides assistance/backup for the business office as needed for following tasks:

Secondary billing

Follow up for necessary information/action

Processing of incoming and outgoing mail in a timely and accurate manner

Performs efficient processing of outpatients and non-patient accounts (after-hours specimens) in a timely, accurate, courteous and confidential manner:

Obtains consent to treat and assigned benefits signatures appropriately

Maintains acceptable volume levels

Maintains updated accurate knowledge of State and Federal laws as they apply to the patient registration

Deciphers narrative signs, symptoms and diagnosis

Input ICD10 diagnostic code(s) to the Evident system

Contacts referring physician practice when needed for clarity and completeness of order

Works with HIM department as needed for clarification and coding training

Works with the Laboratory and Medical Imaging departments to ensure all requisitions are accounted for daily

Processes information as necessary to financial assistance office

Organizational Expectations:

Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

HIPAA: facilitates to maintain patient confidentiality

Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

Safety: Practices workplace safety daily

Employee Engagement:

Actively participates in all hospital Service Excellence initiatives and trainings

Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

Ability to effectively manage considerable mental stress

Ability to express or exchange ideas by means of the spoken word

Ability to receive detailed information through oral communication

Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

Familiarity with computer and other business machines

Qualifications:

General knowledge of coding and medical terminology and demonstrated computer skills preferred. Excellent interpersonal communication skills and the ability to be very detail-oriented.

Qualifications

Licenses & Certifications

Required