What are the responsibilities and job description for the Customer Service Representative position at Hughes Enterprises, Proudly Part of BradyPLUS?
Company Overview
United-Hughes, an Envoy Solutions Company, is a broad-line supplier of packaging products, equipment, and technology, with additional specialties providing safety and janitorial products to customers throughout the United States.
Our parent company, Envoy Solutions, is a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We're building a national platform that will enable us to leverage product knowledge, category expertise, and local presence to help make buildings cleaner and more sustainable, people safer, and operations more productive, every day. Our portfolio of companies includes North American, United Packaging, WAXIE, SEPG, Daycon, North Woods, PJP, Johnston, Next-Gen, Swish White River, Valley Janitor Supply, Weiss Bros., General Chemical & Supply, and NVISION. Our combined company employs more than 2,700 associates, operates 52 distribution centers, and supports more than 66,000 customers.
At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We've combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry's toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.
Position Overview
The Customer Service Representative (CSR) represents the voice of the customer through the entire order fulfillment process. The CSR role at Envoy Solutions is multi-dimensional and interdepartmental. The CSR is the main liaison between the customer, vendors and all internal departments to ensure good customer satisfaction. The CSR partners with Sales Account Managers, and they work together as a team daily. Collaboration between this role and the Sales Team is paramount to the success of Envoy Solutions.
A successful CSR can communicate clear and accurate details both in oral and written language. They are hard-working, fun-loving, have the ethic to work under fast-paced and stressful situations, and the ability to juggle multiple tasks quickly and accurately. Their thorough experience with ERP and CRM systems will make them a successful candidate for this role.
Responsibilities Include
United-Hughes, an Envoy Solutions Company, is a broad-line supplier of packaging products, equipment, and technology, with additional specialties providing safety and janitorial products to customers throughout the United States.
Our parent company, Envoy Solutions, is a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We're building a national platform that will enable us to leverage product knowledge, category expertise, and local presence to help make buildings cleaner and more sustainable, people safer, and operations more productive, every day. Our portfolio of companies includes North American, United Packaging, WAXIE, SEPG, Daycon, North Woods, PJP, Johnston, Next-Gen, Swish White River, Valley Janitor Supply, Weiss Bros., General Chemical & Supply, and NVISION. Our combined company employs more than 2,700 associates, operates 52 distribution centers, and supports more than 66,000 customers.
At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We've combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry's toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.
Position Overview
The Customer Service Representative (CSR) represents the voice of the customer through the entire order fulfillment process. The CSR role at Envoy Solutions is multi-dimensional and interdepartmental. The CSR is the main liaison between the customer, vendors and all internal departments to ensure good customer satisfaction. The CSR partners with Sales Account Managers, and they work together as a team daily. Collaboration between this role and the Sales Team is paramount to the success of Envoy Solutions.
A successful CSR can communicate clear and accurate details both in oral and written language. They are hard-working, fun-loving, have the ethic to work under fast-paced and stressful situations, and the ability to juggle multiple tasks quickly and accurately. Their thorough experience with ERP and CRM systems will make them a successful candidate for this role.
Responsibilities Include
- Field sales orders via email, phone, and CRM system
- Manage order fulfillment processes.
- Assist the Sales Team with inside sales tasks.
- Create and maintain all quotes through the ERP system, which includes working with vendors and 3rd parties on pricing, deviated costs, and pricing contracts.
- Act as point contact for customer communication
- Track shipments and convey updates to customers.
- Manage and resolve customer complaints.
- Process returns.
- Liaise with Sales, Operations, Vendors, and entire Envoy Solutions team.
- Operate daily in an ERP software environment
- Fulfill customer sample requests.
- Strong reading, writing and comprehension skills
- Strong communication skills (written and oral)
- Ability to follow instructions and structure
- Ability to learn company processes, systems, and protocols thoroughly and accurately.
- Ability to thoroughly learn and be trained on product information through vendor trainings.
- Ability to work both independently and in a team environment.
- Ability to multitask and troubleshoot problems both quickly and accurately with multiple parties.
