What are the responsibilities and job description for the Member E-Services Representative position at Hughes Federal Credit Union?
Job Summary:
To function as team member to assist members, staff, and third parties with the communication of members through email, chat, and text.
Salary: $19.50-$22.00/Hour DOE
Location: 3301 E. Global Loop Road
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Daily Responsibilities:
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To function as team member to assist members, staff, and third parties with the communication of members through email, chat, and text.
Salary: $19.50-$22.00/Hour DOE
Location: 3301 E. Global Loop Road
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Daily Responsibilities:
- Assist members via electronic communication channels with account and membership related questions
- Respond to electronic communications in a timely manner
- Assist in the opening of share, checking, term share, money market, HSA, and IRA accounts
- Assist in the closing of accounts as directed and requested by members
- Verify identity of members and mitigate risk of fraud and identity theft
- Perform file maintenance to update accounts and member contact information in the core system
- Answer member questions regarding credit union products and services
- Identify other products and services that may benefit the member
- Process payment, deposit, and transfer options on member accounts within the core system
- Process over the phone outgoing wire requests
- Collaborate with other branches and departments in the credit union to assist members
- Minimum of six months or more of similar or related experience.
- Equivalent to a high school education.
- Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- 401(k) plan
- 7% company match
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Career Growth
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Salary : $20 - $22
