What are the responsibilities and job description for the Store Operations Director position at Hughes Pools & Spas, Inc.?
At Hughes Pools & Spas, Inc., we're on a mission to revolutionize the way people interact with their outdoor living spaces. We believe in the power of innovative design, exceptional service, and cutting-edge technology to transform lives.
We're seeking a highly motivated and customer-centric Customer Experience Manager to lead our retail store's customer engagement efforts. The ideal candidate will have a deep understanding of customer behavior, a talent for building strong relationships, and a passion for delivering personalized experiences.
This role involves:
- Developing and executing customer engagement strategies to drive loyalty and retention
- Leading training sessions to educate staff on customer service best practices
- Monitoring and improving customer satisfaction through feedback and surveys
- Collaborating with the sales team to ensure seamless handoffs and follow-ups
If you're a customer-focused professional with a knack for building strong relationships, we'd love to hear from you. Apply now to join our dynamic team and help shape the future of outdoor living.
