What are the responsibilities and job description for the Office Lead Full Time position at Hughston Clinic?
Position Goal
Administer and coordinate all activities/operations related to the practice. Serve as liaison between office location and Administration.
Position Responsibilities
Coordinate and supervise the performance of all procedures/operations.
Serve as liaison between local office and Columbus, GA location.
Familiar with what each physician requires for a productive clinic.
Escort patients to/from waiting - triage area.
Monitor patient flow regularly.
Assist in clinic with vitals, removing staples/sutures, assist with minor surgical procedures as needed.
Plan and schedule personnel/work assignments in the orthopedic office to ensure proper distribution of assignments as well as adequate staffing, space and facilities for the office.
Assist as needed in compiling, preparing reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions for the orthopedic office.
Act as Liaison with physicians and staff to resolve problems, offer advice concerning technical procedures, techniques and equipment, and to maintain conformance with specific Hughston standards established for the clinical office, escalating to HR as needed.
Supervise and coordinate all patient billing activities related to orthopedic professional services in the clinical office.
Clean and stock exam rooms/change sheets after patient etc. Sterilize equipment using Hughston approved techniques.
Ensure efficient and accurate system charge capture and review claims submission processes and metrics.
Ensure patients have the necessary surgery/test appointment information to include location, date and time. Perform follow up calls after procedure to document progress. Communicate instructions and/or restrictions as necessary.
Responsible for direct clinical office personnel actions including, but not limited to, hiring, performance appraisals, transfers and vacation schedules.
Ensure and participate in procedure charges- attach appropriate document and send to Athena. Clear surgery charts, work hold buckets in workflow dashboard in Athena.
Review and monitor clinical office staffing levels and productivity.
Evaluate clinical practice and review clinical records to ensure standards of care and quality of services are provided and documented.
Completion of patient forms (FMLA, Insurance, disability).
Assist teams in development of team goals and standards; evaluate the educational and competency needs of staff.
Must adhere to all Hughston financial policies and procedures.
POSITION REQUIREMENTS
Experience:
Required:
Two (2) years clinical experience in a medical office setting
Education:
Required:
High school diploma or equivalent
Preferred:
Higher education in relevant field
Special Qualifications:
Required:
Basic Life Support (BLS) Certification through American Heart Association or American Red Cross.
Excellent customer service skills.
Knowledge of statistical reporting, HIPAA, personnel practices, medical terminology and inventory principles, medical office.
Must have excellent communication skills both oral and written.
Must be able to work independently.
Must have a valid drivers license and satisfactory Motor Vehicle Record upon hire (MVR will be screened on an annual basis).
Preferred:
Certified Medical Assistant (CMA)
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
