Nice CXone Cloud Contact Center Engineer-Lansing, MI(Hybrid)

Hello Friends,

I Hope you are doing well.

This is Surya from Humac Inc., Please check the following job description, and if you are interested, or know someone who might be interested, please share your updated resume to reach you.

Role: CXone Cloud Contact Center Engineer

Location: Lansing, MI(Hybrid)

Please do NOT submit DevOps Cloud Engineers, Genesys or Amazon Engineers . Manager is looking for an Engineer to code on the NICE CXone platform.

Position location: Lansing, MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI, please indicate location will consider 100% remote for outside MI candidates.

Top Skill & Years of Experience Required:
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
NICE CXOne Studio experience [3 years of experience preferred]
Ability to program in one or more of the following software languages: C#, C , Java, JavaScript, Python [4 years of experience preferred]
Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]

Desired:
Experience in Contact Center Dashboard Creation
Experience with Salesforce
Base knowledge of intersystem networking, and data traffic flow between components.
Ability to troubleshoot end to end Call center application including Chrome and Edge issues when
interacting with a Web based application like Salesforce/ Microsoft Dynamics.

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Best Regards,

Sai Surya Teja

US IT Recruiter

Humac Inc.

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