What are the responsibilities and job description for the Senior Slate Consultant position at Human Capital Research Corporation (HCRC)?
Job Description
Job Description
b Title : Senior Slate Consultant
Division : Slate Services
Reports to : Director, Slate Services
Location : Remote
Salary range : $110,000 - $150,000, commensurate with experience and technical proficiencies
Who We Are
For 30 years, Human Capital Research Corporation (HCRC) has set a standard of excellence in providing customized research and analytics to colleges and universities, particularly in financial aid and pricing, enrollment management and planning, student recruitment and retention, and market analysis. Our veteran Slate Services team provides colleges and universities a full suite of services in Slate implementation, customization, and optimization - but with a distinctive, added advantage : by integrating Slate systems development with HCRC's analytic and research capabilities, colleges benefit not only from an industry-leading CRM but fuel it with all of the intelligence and analytic horsepower of HCRC's actionable research. Integrating systems, practice and analytics - the key to sustained enrollment success in today's competitive environment.
Position Summary :
We are seeking a well-rounded Senior Slate Consultant to join our growing team. The Senior Slate Consultant role leads engagements across a portfolio of client accounts, with a focus on Slate implementations, ongoing Slate support / capacity extension, custom Slate development, and special projects. You will use your dynamic product knowledge and Slate experience to guide clients in best practice configurations, troubleshoot issues, and strategize successful approaches to solving complex business process problems. Our work with clients is highly collaborative, and we prioritize teaching users how to do the work in Slate, rather than always doing it on their behalf. The goal is for clients to feel empowered and well-prepared for the future after our work together.
This is a role for someone who likes to make things work better. The ideal candidate is a proactive, analytical thinker with project management and significant Slate experience, who is excited about building processes and systems for improving our clients' experience with Slate. You have a strong orientation towards execution and excel at managing details, seeing how all the pieces fit together and making things run smoothly.
Primary Responsibilities :
- Establish a trusted relationship with clients and work to ensure their overall satisfaction and success with Slate
- Create and manage strategic success plans and project timelines for clients
- Work to understand client processes and motivations, and maintain a high degree of functional expertise in Slate as a means of helping clients be successful
- Lead client engagements in the following areas of focus :
- Slate Implementations
Lead Slate implementations for clients in your areas of expertise, and assist colleagues with implementations for a range of clients to gain diverse experience
Diagnose and inventory clients' current use, configuration, and design of Slate
Troubleshoot client issues in your areas of expertise
Build intermediate to advanced reports in Slate in a variety of areas, including funnel data, communications statistics, territory reports, organization / dataset reports, ping data, and more
Lead client training sessions in a variety of formats : small group online (via Zoom), large webinar, and in-person (including on campus, pre-Summit, etc)
Lead projects with high degree of business process and / or technical complexity
Required Qualifications :
Application Requirements :
Please submit a copy of your resume and cover letter to apply for this position.
Job will close on February 23,2025
HCRC is an equal opportunity employer.
Job Posted by ApplicantPro
Salary : $110,000 - $150,000
