What are the responsibilities and job description for the Benefits Center Agent - Full Time - Onsite Charlotte position at Human Coalition?
POSITION TITLE: Benefits Center Agent (Christian Pro-Life Organization)
CLASSIFICATION: Non-exempt
TYPE: Full Time – Weekdays – Onsite Charlotte (Louisiana Project)
REPORTS TO: Benefits/Enrollment Manager
SUMMARY: Benefits Center agents help callers who are seeking benefits for a pregnancy or for parents that have children under the age of 3. The agent learns about their situation and recommends programs that would best fit their needs. In addition, the agent recommends online classes they can take to earn free diapers and access to programs like Nurse Family Partnership (NFP). Human Coalition is a Christian Pro Life Organization.
ESSENTIAL FUNCTIONS:
- Answer inbound calls
- Make outbound calls
- Utilize the CRM database (Salesforce)
- Listen attentively
- Set appointments
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
MINIMUM QUALIFICATIONS:
- Passionately aligned with the mission and vision of Online for Life
- Excellent communication skills
- Self-motivated, able to multitask and goal focused
- Service oriented
- Excellent computer skills
- Able to work well in a team environment
- Adaptable to change
SUPERVISORY RESPONSIBILITY: None
EDUCATION AND EXPERIENCE:
- Sales experience preferred
- Background in pro-life, crisis center, call center helpful
- Bilingual (Spanish and English) is a plus
EEO STATEMENT: Online for Life is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, religion, national origin, age, sex, marital, disability, or veteran status.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
