Quality Assurance Clerk

Position Title: Quality Assurance Clerk

Location: Quetin Burdick Job Corps Center, Sioux Falls, South Dakota

Reports To: Outreach and Admissions Supervisor

The Quality Assurance Clerk position provides support for a U.S Department of Labor Job Corps contractor. The Job Corps program is a federally-funded residential training program. The mission of Job Corps is to provide career-ready technical and academic training and job placement assistance to program eligible youth ages 16-24.

Summary of Duties:

The Quality Assurance Clerk is responsible for performing a wide range of administrative duties and provides quality assurance (QA) activities to facilitate the efficient operation of the Outreach and Admissions function.

The Quality Assurance Clerk Must:

• Exhibit positive customer service behavior in every day work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Computer competent, including Microsoft Office Skills and Internet research skills.
• Excellent interpersonal skills, strong communication, and organizational skills.
• Ability to work well with center management, students and staff, as well as community partners.

Key Areas of Responsibilities:

• Attends meetings regarding tours, weekly intakes, and to discuss center OBS.
• Assists with center tours, focus groups, orientations, and pre-arrival activities.
• Acts as a liaison between centers, students, parents, and general public.
• Communicates to the Outreach/Admissions Supervisor any special requests made by center regarding OBS, change in intakes, wait lists, and trade availability.
• Acts as liaison for Job Corps with the public, youth, and social service agencies.
• Develops personal contact with referral sources, youth organizations and community support agencies.
• Adheres to strict enrollment process and procedures outlined by the Department of Labor for the Job Corps program.
• Ensures student eligibility and acceptance of youth for enrollment into the Job Corps program.
• Provides follow-up on all prospective students awaiting assignment and ensures that students maintain their interest in the program.
• Assists with pre-arrival orientations and ensures that all applicants arrive to the center by following established process and procedures.
• Conducts quality review of all folders ready for assignment to ensure folders are completed in accordance with the Policy Requirements Handbook, Chapter 1.
• Reviews the electronic files in OASIS to ensure eligibility and other pertinent documentation is accurately uploaded to the system.
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Education/Experience:

• High School Diploma Required
• Associates Degree preferred
• Two years of experience
• Possess computer proficiency and excellent communication skills

Equal Opportunity Statement Human Learning Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.